Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Ivanov

Garfield

Summary

Accomplished receptionist administrator at the Ridgewood YMCA, adept in document management and client relations, and significantly enhanced team productivity through effective project management techniques. Demonstrated exceptional communication skills as a Swim Instructor, fostering progress and exceeding parental expectations—proven ability to manage schedules and enforce policies, ensuring operational excellence.

Overview

3
3
years of professional experience

Work History

Receptionist Administrator

Ridgewood YMCA
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

In-Home Nanny

Naomi Novik
08.2022 - Current
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Helped children complete homework assignments and school projects.
  • Taught children everyday skills and language.
  • Established lasting, professional connections with families and children by encouraging open communication and positive feedback.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Swim Instructor

Ridgewood YMCA
03.2023 - 12.2023
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Encouraged participants to stay motivated and reach fitness goals.

Volleyball Coach

Capitals Volleyball Club
08.2021 - 11.2021
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Prepared athletes for special competitions and tournaments.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Developed and delivered effective and engaging coaching sessions to improve performance.

Education

Associate of Arts - Accounting And Finance

Bergen Community College
Paramus, NJ
12-2025

Skills

  • Document retrieval
  • Appointment setting
  • Document scanning and digitization
  • Calendar management
  • Client relations
  • Policy enforcement
  • Expense tracking
  • Payment collection
  • Scheduling appointments
  • Document management
  • Multi-line phone operation

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Receptionist Administrator

Ridgewood YMCA
01.2024 - Current

Swim Instructor

Ridgewood YMCA
03.2023 - 12.2023

In-Home Nanny

Naomi Novik
08.2022 - Current

Volleyball Coach

Capitals Volleyball Club
08.2021 - 11.2021

Associate of Arts - Accounting And Finance

Bergen Community College

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Anna Ivanov