ANNA JENKINS
Elmhurst,IL
Summary
Patient service representative with a strong track record at Endeavor Health, excelling in patient care and data analysis. Expertise in conflict resolution and team collaboration, enhancing healthcare experiences while efficiently managing patient information. Focused on process improvement and proficient in medical terminology for accurate patient intake and eligibility determination. Recognized as an award-winning manager dedicated to achieving results.
Overview
33
33
years of professional experience
Work History
Patient Service Representative
Endeavor Health
Lombard, Illinois
08.2024 - Current
- A patient service representative serves as the first point of contact for patients. Managing appointments, patient information and administrative tasks to ensure a smooth healthcare experience using Epic Systems.
Residential Assistant
DuPage Health Department
Wheaton, USA
01.2023 - 01.2024
- Provide life-changing assistance to adult clients who live with behavioral health disorders. Focus on teaching clients to live independently with the goal of being able to live self-sufficiently within a community. Provided an opportunity to make a positive difference in the community, while gaining valuable experience working in the field of Human Services.
Fraud Detection Representative
PSCU
St. Petersburg, USA
01.2016 - 01.2018
- Place outbound calls: respond to inbound calls, and analyzing debit and credit card transactions to identify potentially fraudulent activity via the Falcon Fraud Detection System.
Call Center Fraud Detection Specialist
HSNi
St. Petersburg, USA
01.2015 - 01.2016
- Identify and prevent fraudulent credit card activity in a card not present, retail environment. Help identify ways to improve existing fraud detection processes.
- Utilize specific programs to ensure customer verification is completed accurately on a case-by-case basis.
Call Center Fraud Analyst
JPMorgan Chase
Elgin, USA
01.2013 - 01.2014
- Responsible for helping credit card holders who suspect fraudulent activity on their accounts.
- Responsible for reviewing security information and account activity with callers and identifying fraud types.
New Customer Acquisitions - Marketing and Promotions
Southern Graphic Systems
Glenview, USA
01.2012 - 01.2013
- Managed, scheduled and organized professional photo-shoots for product advertising and brand development.
- Advanced a 'best practice' standard to facilitate project and photo shoot tasks.
- Accelerated operations, and quickened advertisement development.
- Negotiated over 45 freelance contracts and studio rentals companies, freelance photographers, food stylists, and prop stylists to lower costs and maintain high-quality standards.
Site Manager - Marketing, Promotions and Photography
Kraft Foods
Glenview, USA
01.2009 - 01.2012
- Responsible for marketing, advertising and managing all in-house and offsite photoshoots.
- Created brand briefs, established production schedules and developed contingency plans.
- Organized solutions for photo projects and communicated project status to clients.
- Assisted in new product development and lead brand focus groups.
- Created and implemented a photography billing method for the SAP financial system.
- Oversaw all POS, web, Facebook, Pinterest, packaging, model, celebrity and executive photography for over 300 brands.
Marketing, Promotions, Photographic Coordinator
Kraft Foods
Glenview, USA
01.1994 - 01.2009
- Scheduled, and organized over 1500 photo-shoots a year including food, model, and offsite meeting photography for over 300 brands.
- Hired and directed freelance talent including food stylists, prop stylists, photographers, and hair make-up artists.
- Coordinated with advertising agencies to establish project parameters.
- Processed multiple invoices per photo-shoot and re-billed jobs back to internal divisions.
- Created year-end reports and tracked yearly variances and managed studio assets for reuse and re-purpose.
Education
BA - Criminal Justice
University of Phoenix
Park Ridge, IL07.2026
High School -
Maine South High School
Park Ridge, ILSkills
- Patient care
- Data analysis
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Patient intake
- Medical terminology
- Check-in coordination
- Office administration
- Eligibility determination
Community Service
- Volunteer Lovell VA Veterans Recreation Team (5 years)
- Member Illinois Horse Humane Society
- Make a Wish Volunteer
- Equine Therapy Volunteer
Education And Awards
- High School Diploma, Maine South High School, Park Ridge, IL, 01/01/00, 01/01/00
- BA of Criminal Justice, University of Phoenix, 01/01/13, Present
- ABC Award, 2010, Creating a distinct type of photography called 'Exploratory Photography' inspiring new techniques for the look and feel of brand.
- Award for creating relationships with external partners, 2011
Affiliations
Lovell VA Veteran Volunteer
Accomplishments
ABC Award - Kraft Foods - Kraft Philadelphia Cream Cheese Bundle contest
Timeline
Patient Service Representative
Endeavor Health
08.2024 - Current
Residential Assistant
DuPage Health Department
01.2023 - 01.2024
Fraud Detection Representative
PSCU
01.2016 - 01.2018
Call Center Fraud Detection Specialist
HSNi
01.2015 - 01.2016
Call Center Fraud Analyst
JPMorgan Chase
01.2013 - 01.2014
New Customer Acquisitions - Marketing and Promotions
Southern Graphic Systems
01.2012 - 01.2013
Site Manager - Marketing, Promotions and Photography
Kraft Foods
01.2009 - 01.2012
Marketing, Promotions, Photographic Coordinator
Kraft Foods
01.1994 - 01.2009
BA - Criminal Justice
University of Phoenix
High School -
Maine South High School