Anna Jeri
Huntington,NY
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
Air Comfort Service Group
09.2025 - Current
- Managed office correspondence and communication, ensuring timely responses and professional interactions.
- Coordinated scheduling for meetings, appointments, and travel arrangements to optimize executive time management.
- Maintained filing systems and databases, enhancing information retrieval efficiency and document organization.
- Processed invoices and expense reports, facilitating accurate financial record-keeping and budget tracking.
Service Coordinator
Sav-On Sewer & Drain
11.2024 - 05.2025
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Provided customer service to ensure client satisfaction.
- Provided support to field technicians during service visits when necessary.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Followed up with technicians and managers to receive and communicate status updates.
- Monitored email and phone communication to provide prompt responses and solutions.
- Managed scheduling of appointments and service calls to meet client needs.
- Assisted with billing and invoicing for services rendered.
Service Dispatcher
Petro Home Services
10.2022 - 09.2024
- Received incoming calls from customer service, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Coordinated with other departments to ensure prompt response times.
- Resolved customer complaints regarding services rendered by technicians.
- Managed scheduling conflicts between multiple technicians working different locations.
- Investigated customer complaints about late or incomplete services provided by technicians.
- Facilitated communication between technicians in the field and corporate offices.
- Relayed work orders, messages or information using telephones or two-way radios.
Education
Associate of Science - Health Studies
Nassau Community College
Garden City, NY05-2021
High School Diploma -
Harborfields High School
Greenlawn, NY06-2014
Skills
- Follow-up skills
- Stress Tolerance
- Geographical knowledge
- Repair Scheduling
- Customer Service
- Verbal Communication
- Multitasking
- Adjusting routes
- Analytical Skills
- Prioritizing calls
- Critical Thinking
- Reporting skills
- Adaptability
- Professionalism
- Effective Communication
- Clear Communication
- Problem-solving aptitude
- Route Planning and Adjustment
- Time Management
- Attention to Detail
- Organizational Skills
- Service Coordination
- Detail Oriented
References
Jessica Ruiz
Supervisor
631 626 5314
Karen Maher
631 327 9693
Timeline
Office Administrative Assistant
Air Comfort Service Group
09.2025 - Current
Service Coordinator
Sav-On Sewer & Drain
11.2024 - 05.2025
Service Dispatcher
Petro Home Services
10.2022 - 09.2024
Associate of Science - Health Studies
Nassau Community College
High School Diploma -
Harborfields High School