Anna Kash
Loveland,CO
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Outgoing Membership Sales Representative sells new memberships by presenting features, benefits and services to attain or exceed sales goals. Focuses on building relationship with members by delivering ongoing satisfaction to build strong referral base to generate new leads. Cultivates acquisition of new members through public outreach and business development to motivate and engage.
Overview
2
2
years of professional experience
Work History
Membership Sales Representative
Club Loveland At Orchards
Loveland, CO
01.2023 - Current
- Identified and contacted potential members to explain membership benefits.
- Developed and implemented sales strategies to meet organizational objectives.
- Conducted tours about membership offerings and answered questions from prospective members.
- Maintained accurate records of customer information and interactions.
- Monitored industry trends and competitor activities to inform organization's marketing strategy.
- Provided excellent customer service to ensure satisfaction with membership services.
- Analyzed customer feedback to identify areas of improvement in member experience.
- Created effective outreach campaigns through email, direct mail, social media.
Swim Instructor and Coordinator
Club Loveland At Orchards
Loveland, CO
01.2023 - Current
- Provided swimming instruction to children of all ages
- Organized lesson plans according to the individual needs of students.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Started the swim program for interested families
Front Desk Receptionist
Club Loveland At Orchards
Loveland, CO
10.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Assisted with scheduling classes for members
- Washed and folded towels and passed them out in their appropriate locations
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Monitored visitor access control systems, including issuing identification badges
- Performed closing duties and maintained a clean space for openers
Education
High School Diploma -
Loveland High School
Loveland, CO05-2023
Skills
- Guest Relations
- Front Office Management
- Customer Service
- Cash Handling
- Inventory Control
- Appointment Scheduling
- Listening Skills
- Oral communication
- Work Prioritization
- Time Management
Timeline
Membership Sales Representative
Club Loveland At Orchards
01.2023 - Current
Swim Instructor and Coordinator
Club Loveland At Orchards
01.2023 - Current
Front Desk Receptionist
Club Loveland At Orchards
10.2022 - Current
High School Diploma -
Loveland High School
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