Anna Kearns
Champaign,IL
Overview
6
6
years of professional experience
Work History
Team Lead
Walmart
Champaign, IL
08.2019 - Current
- Led team to achieve operational efficiency through optimized workflow processes.
- Mentored staff on best practices for inventory management and customer service excellence.
- Implemented training programs that enhanced team performance and productivity levels.
- Collaborated with cross-functional teams to improve supply chain processes and reduce delays.
- Developed and enforced standard operating procedures to maintain compliance and quality standards.
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma - General Studies
Edison High School
Huntington Beach, CA05.1983
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Workplace safety
Complaint resolution
Employee evaluation
Deadline management
Task delegation
Timeline
Team Lead
Walmart
08.2019 - Current
High School Diploma - General Studies
Edison High School