Anna Kestner
Medina,OH
Summary
Proven Server/Bartender with a track record of enhancing customer satisfaction at The City Square Steakhouse through expert order management and exceptional guest engagement. Skilled in safe food handling and fostering warm relationships, contributing to a significant increase in regular clientele. Efficient in high-volume dining environments, consistently delivering prompt service and memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
City Square Steakhouse
05.2021 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Server
Twiisted Burgers And Sushi
07.2020 - 05.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Timber Lodge Steakhouse
10.2017 - 05.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Server
Outback Steakhouse
02.2016 - 09.2017
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Ohio Connections Academy
Cleveland, OH05.2013
Skills
- Order delivery practices
- Order Management
- Food inspection
- Safe Food Handling
- Daily specials memorization
- Food Running
- Table Bussing
- Guest Engagement
- Supply Restocking
- Table Setting
- Beverage Preparation
- High-volume dining
- Cash Handling
Timeline
Server
City Square Steakhouse
05.2021 - 08.2024
Server
Twiisted Burgers And Sushi
07.2020 - 05.2021
Server/Bartender
Timber Lodge Steakhouse
10.2017 - 05.2020
Server
Outback Steakhouse
02.2016 - 09.2017
High School Diploma -
Ohio Connections Academy
Similar Profiles
Karrie HarrisKarrie Harris
Manager/Acting General Manager at Ruth's Chris SteakhouseManager/Acting General Manager at Ruth's Chris Steakhouse
Angela SmithAngela Smith
Administrative Assistant at City Of Lodi-Hutchins Street SquareAdministrative Assistant at City Of Lodi-Hutchins Street Square
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea