Anna Kwaak
Corona
Summary
Proven track record in enhancing customer satisfaction and financial accuracy, demonstrated during roles at Chase Bank and Stop And Shop Supermarket. Excelled in customer service and cash handling, boosting client trust and operational efficiency. Skilled in adapting to new technologies and managing transactions with utmost integrity. Achieved significant improvements in service delivery through effective communication and time management.
Overview
39
39
years of professional experience
Work History
Cashier
Stop And Shop Supermarket
06.2010 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Electronic Funds Transfer Preparer
Chase Bank
06.1982 - 07.2011
- Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
- Developed trust among clientele through transparent communication during every step of the preparation process.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
Education
Associate of Science - Dietetic Technician
LaGuardia Community College of The City University of New York
Long Island City, NY06.2004
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Money Handling
Reliability and punctuality
Cash Register Operation
Written and verbal communication
Languages
Spanish
Elementary
Timeline
Cashier
Stop And Shop Supermarket
06.2010 - 09.2021
Electronic Funds Transfer Preparer
Chase Bank
06.1982 - 07.2011
Associate of Science - Dietetic Technician
LaGuardia Community College of The City University of New York