Anna Lafferty
Summary
Dynamic Lead Patient Care Assistant excelling in customer success and relationship building. Spearheaded innovative strategies that increased clientele and enhanced patient retention. Adept at problem-solving and project management, ensuring high-quality support and fostering trust with clients through effective communication.
Overview
15
15
years of professional experience
Work History
Lead Patient Care Assistant
Midtown Dental
Paducah, Kentucky
10.2025 - Current
- Led a team of four dental assistants, ensuring delivery of quality patient care.
- Supported two physicians in daily operations and informed strategic decisions.
- Contributed to business growth by developing and implementing innovative strategies.
- Implemented novel methods within the business model, resulting in increased clientele.
Lead Patient Care Assistant
Florence Family Dentistry
Florence, Kentucky
05.2021 - 09.2024
- Delivered direct, high-quality support to meet patient needs effectively, enhancing overall care experience.
- Specializes in offering tailored solutions for patients, ensuring their success and retention.
- Cultivated long-standing client relationships to build trust and secure repeat business, recognized as a top patient advocate.
- Strategically coordinates onboarding, follow up sessions, and routine check-ins to enhance client satisfaction and optimize resource utilization.
Lead Patient Care Assistant
Shining Smiles
Marietta, Georgia
03.2020 - 03.2021
- Coordinated patient care for complex, high-level cases, delivering comprehensive support and positive outcomes.
- Resolved inquiries and complaints with empathy and professionalism, enhancing customer trust and satisfaction.
- Spearheaded technological integration initiatives by migrating over 5,000 client accounts to electronic records.
Lead Patient Care Assistant
Marlette Family Dentistry
Florence, Kentucky
03.2011 - 12.2019
- Introduced and onboarded dozens of patients, leveraging existing rapport to enhance client satisfaction and contribute to business growth.
- Effectively communicated with 200+ clients to address inquiries, explain services, and resolve concerns, fostering positive experiences and repeat business.
- Pursued professional development to implement best practices and improve customer service.
Education
Certificate - Customer Relationship Management
Coursera
01-2024
Certificate - The 10 Pillars of Customer Experience
LinkedIn
01-2024
Certificate - Customer Service Foundations
LinkedIn
01-2024
Expanded Duties Dental Assistant - Dental Assisting
Georgia State Board of Dentistry
Georgia, USA01-2019
Certified Dental Assistant -
Dental Assistant National Boards
01-2016
Restorative Functions Dental Assistant -
Dental Assistant National Boards
01-2011
Skills
- Patient assessment
- Patient care coordination
- Healthcare procedures
- Healthcare procedures
- Electronic health records
- Stakeholder communication
- Patient education
- Patient education
Timeline
Lead Patient Care Assistant
Midtown Dental
10.2025 - Current
Lead Patient Care Assistant
Florence Family Dentistry
05.2021 - 09.2024
Lead Patient Care Assistant
Shining Smiles
03.2020 - 03.2021
Lead Patient Care Assistant
Marlette Family Dentistry
03.2011 - 12.2019
Certificate - Customer Relationship Management
Coursera
Certificate - The 10 Pillars of Customer Experience
LinkedIn
Certificate - Customer Service Foundations
LinkedIn
Expanded Duties Dental Assistant - Dental Assisting
Georgia State Board of Dentistry
Certified Dental Assistant -
Dental Assistant National Boards
Restorative Functions Dental Assistant -
Dental Assistant National Boards