Results-driven management professional with over four years in high-volume hospitality operations. Expertise in team supervision, employee training, and customer service. Skilled in managing bar operations, optimizing inventory, and enhancing profitability while maintaining high standards of cleanliness and safety.
Overview
2
2
years of professional experience
Work History
Bar Manager
5th Street Hardware Restaurant & Taproom
08.2024 - Current
Lead, coach, and supervise bartenders, servers, and support staff to maintain exceptional service standards.
Manage daily front-of-house and bar operations in a fast-paced, high-volume environment.
Train and onboard new employees on company procedures, customer service expectations, and alcohol compliance.
Monitored compliance with North Carolina alcohol laws and company policies to uphold service standards.
Resolved customer concerns to enhance guest satisfaction and loyalty.
Managed opening and closing procedures and cash handling to streamline operations.
Restaurant Manager
The Blackened Kraken
01.2024 - 03.2025
Supervised daily restaurant operations, enhancing employee performance and service quality.
Maintained high standards of customer service, contributing to a positive dining experience.
Trained new team members and promoted a positive workplace culture.
Assisted with scheduling, inventory management, and cash control to ensure efficient operations.