Anna Laverdiere
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating a memorable experiences for every customer. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Always willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
Hopcat
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Pool Attendant (Seasonal)
Rudgate Manor/Sun Communities
04.2024 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Testing pool chemicals to ensure safe swimming levels
- Keeping up with cleanliness of the bathrooms, outdoor furniture, pool drains, etc.
- Moved umbrellas and lounge chairs at request of guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Team Member
Menchie's Frozen Yogurt
03.2024 - 05.2024
- Greeting and accommodating guests
- Providing excellent customer service by anticipating needs and responding promptly to requests
- Using good communication skills to reduce guest dissatisfaction
- Using enthusiasm and knowledge about yogurt shops menu and products
- Managing large amounts of cash accurately during while cashing out customers daily
- Doing daily upkeep on the shop such as sweeping, mopping, bussing tables, closing cash registers, doing dishes, etc.
- Contributed to team success by completing jobs quickly and accurately.
Server
Olive Garden
06.2023 - 03.2024
- Greeting and accommodating guests, building positive experience from first interaction
- Providing excellent customer service by anticipating needs and responding promptly to requests
- Prioritizing multiple tasks in dynamic environment and staying calm and composed
- Using good communication skills to reduce guest dissatisfaction
- Using enthusiasm and knowledge about restaurant's menu and products
- Managing large amounts of cash accurately during busy hours in a fast-paced environment
- Serving guests professionally and respectable to ensure a memorable experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server and Host
National Coney Island
09.2022 - 06.2023
- Greeting and accommodating guests, building positive experience from first interaction
- Providing excellent customer service by anticipating needs and responding promptly to requests
- Prioritizing multiple tasks in dynamic environment and staying calm and composed
- Using good communication skills to reduce guest dissatisfaction
- Using enthusiasm and knowledge about restaurant's menu and products
- Managing large amounts of cash accurately during busy hours in a fast-paced environment.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MI12.2024
High School Diploma -
Utica High School
Utica, MI07.2020
Skills
- Customer service
- Restaurant experience
- Time management
- Communication skills
- Leadership
- Food service
- Strong Work Ethic
- Guest Engagement
- Cash Handling
- Order Management
- Allergy awareness
- Food sales and promotion
- Reliable and Responsible
- Team Leadership
Timeline
Server
Hopcat
05.2024 - Current
Pool Attendant (Seasonal)
Rudgate Manor/Sun Communities
04.2024 - Current
Team Member
Menchie's Frozen Yogurt
03.2024 - 05.2024
Server
Olive Garden
06.2023 - 03.2024
Server and Host
National Coney Island
09.2022 - 06.2023
Bachelor of Science - Criminal Justice
Wayne State University
High School Diploma -
Utica High School