Anna Leal-Melo
Jacksonville
Summary
Dynamic Shift Leader at Fresh Kitchen with a proven track record in team leadership and exceptional customer service. Skilled in training and development, I effectively communicated goals and resolved customer issues, enhancing overall satisfaction. My expertise in menu knowledge and time management contributed to a seamless dining experience for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Lynda's at the Ocean Club
Ponte Vedra Beach
05.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in managing dining area cleanliness and organization during busy shifts.
- Processed guest orders accurately using point-of-sale system for billing.
- Recommended menu items based on guest preferences and dietary restrictions.
- Maintained knowledge of daily specials and seasonal menu changes for informed service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Leader
Fresh Kitchen
Winter Garden
06.2022 - 06.2024
- Supervised team operations during shifts to ensure efficient workflow.
- Trained new employees on company policies and procedures.
- Communicated daily tasks and goals to team members effectively.
- Assisted in resolving customer inquiries and issues promptly.
- Coordinated shift schedules to optimize staff coverage and performance.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Bachelor of Arts - Communications
University of North Florida
Jacksonville, FL12-2026
Skills
- Effective communication
- Customer service
- Team leadership
- Training and development
- Time management
- Menu knowledge
- Client support
- Assigning work
Certification
- Servsafe certificate
Languages
Portuguese
Full Professional
References
References available upon request.
Timeline
Server
Lynda's at the Ocean Club
05.2025 - Current
Shift Leader
Fresh Kitchen
06.2022 - 06.2024
Bachelor of Arts - Communications
University of North Florida
Similar Profiles
Amber WhiteAmber White
Bar Manager/Head Mixologist at Lynda's at the South Ponte Vedra ClubBar Manager/Head Mixologist at Lynda's at the South Ponte Vedra Club
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
Blake JohnsonBlake Johnson
Maintenance Supervisor at Timbers Kiawah Ocean Club and ResidencesMaintenance Supervisor at Timbers Kiawah Ocean Club and Residences
HAYDER ADEL MOHSENHAYDER ADEL MOHSEN
Collateral Specialist at Bank of America, NACollateral Specialist at Bank of America, NA
Tewodros AsfawTewodros Asfaw
P-8A Aviation Machinist Mate at Patron Squadron Thirty, United States Navy ReserveP-8A Aviation Machinist Mate at Patron Squadron Thirty, United States Navy Reserve