Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anna Lehtinen

Omaha,Nebraska

Summary

Hardworking employee with customer service, multitasking, and time management abilities.

Overview

3
3
years of professional experience

Work History

Shift Manager

Sunrize Donuts
Omaha, NE
05.2021 - 08.2024
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Customer Service Representative

Voodoo Taco
Omaha, NE
06.2022 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Secondary Education

University of Kansas
Lawrence, KS
05-2028

Millard West High School
Omaha, NE
05-2024

Skills

  • Staff Development
  • Punctual and Reliable
  • Decision-Making
  • Cash Handling
  • Delegating Work
  • Interpersonal Skills

References

References available upon request.

Timeline

Customer Service Representative

Voodoo Taco
06.2022 - 07.2023

Shift Manager

Sunrize Donuts
05.2021 - 08.2024

Secondary Education

University of Kansas

Millard West High School

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Anna Lehtinen