Anna Lehtinen
Omaha,Nebraska
Summary
Hardworking employee with customer service, multitasking, and time management abilities.
Overview
3
3
years of professional experience
Work History
Shift Manager
Sunrize Donuts
Omaha, NE
05.2021 - 08.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Customer Service Representative
Voodoo Taco
Omaha, NE
06.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Secondary Education
University of Kansas
Lawrence, KS05-2028
Millard West High School
Omaha, NE05-2024
Skills
- Staff Development
- Punctual and Reliable
- Decision-Making
- Cash Handling
- Delegating Work
- Interpersonal Skills
References
References available upon request.
Timeline
Customer Service Representative
Voodoo Taco
06.2022 - 07.2023
Shift Manager
Sunrize Donuts
05.2021 - 08.2024
Secondary Education
University of Kansas
Millard West High School