ANNA LIND
Aliso Viejo,CA
Summary
Experienced wine industry specialist with a proven track record in effectively managing wine selections, inventory, and guest relations. Collaborative and adaptable, with a strong background in wine procurement, sales strategies, and staff training. Consistently drives business growth and fosters customer satisfaction through exceptional interpersonal and communication skills. Recognized for customer-centric approach, adaptability, and results-driven mindset.
Overview
5
5
years of professional experience
Work History
Wine Manager
Mr Pants Wine Bar
08.2022 - 01.2023
- Managed all day-to-day operations within budgeted guidelines.
- Set up wine tastings to bring in business and promote special offerings.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
Assistant Wine Director
Rosewood Luxury Hotel & Resorts Group
02.2022 - 08.2022
- Motivated staff to perform at peak efficiency and quality.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Oversaw successful wine service and operations in 5 outlets across the property
- Assisted guests in selecting appropriate wines based on their personal tastes and meal choices, elevating their dining experience.
- Contributed to a positive work environment by fostering open communication and providing constructive feedback on staff performance related to wine knowledge and service standards.
Head Sommelier
Brush Creek Ranch
01.2021 - 02.2022
- Educated diners on various aspects of oenology during service interactions, enriching their understanding of the world of wines.
- Managed inventory effectively, resulting in reduced wastage and improved stock turnover.
- Promoted special wine menus for holidays to complement chef's dinner specialties.
- Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
- Coordinated wine selection and restocking for cellar with over 30,000 bottles.
Head Sommelier & Mixologist
MAIA Resort and Spa
09.2018 - 08.2020
- Conducted regular staff training sessions on wine and cocktail knowledge, as well as LQA standards, enabling team members to provide excellent service to guests.
- Participated in trade shows, connecting with industry professionals and gaining insight into emerging trends to inform future decisions.
- Performed regular inventory audits to maintain accurate records of stock levels and prevent discrepancies.
- Created new wine & cocktail menus for additional properties within the group
- Hosted successful wine events with producers from across the globe
Intern
Vinoptimo
04.2018 - 06.2018
Intern
WineSitting
01.2018 - 02.2018
Vinification Intern
Chateau Cantenac
09.2017 - 09.2017
- Participated in ongoing education during the internship, deepening understanding of vine physiology, grape development stages, and winemaking techniques.
- Assisted in the harvest and sorting of grapes; checked density and temperature
- Performed pigeage, remontage and other must enhancing techniques
Education
WSET 4 -
Wine And Spirit Education Trust
London, England12-2025
WSET 3 -
Wine And Spirit Education Trust
Johannesburg, South Africa09-2019
Wine And Business Management -
Le Cordon Bleu
Paris, France07-2018
Psychology -
University of Iowa
Iowa City, IA05-2017
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Wine tasting events
- Staff training and development
- Inventory management
- Menu production
- POS software proficiency
- Sales
- Customer engagement
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Wine Manager
Mr Pants Wine Bar
08.2022 - 01.2023
Assistant Wine Director
Rosewood Luxury Hotel & Resorts Group
02.2022 - 08.2022
Head Sommelier
Brush Creek Ranch
01.2021 - 02.2022
Head Sommelier & Mixologist
MAIA Resort and Spa
09.2018 - 08.2020
Intern
Vinoptimo
04.2018 - 06.2018
Intern
WineSitting
01.2018 - 02.2018
Vinification Intern
Chateau Cantenac
09.2017 - 09.2017
WSET 4 -
Wine And Spirit Education Trust
WSET 3 -
Wine And Spirit Education Trust
Wine And Business Management -
Le Cordon Bleu
Psychology -
University of Iowa
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