Anna Logar
Imperial,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel Country Store. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness and adhering to food safety practices while fostering positive guest relations.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrel Country Store
North Fayette Township, Pa
02.2024 - Current
- Delivered exceptional customer service by promptly greeting and seating guests.
- Assisted in food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with team members to streamline order processing and improve efficiency.
- Adapted quickly to changing menus and specials, enhancing customer knowledge of offerings.
- Resolved guest concerns professionally, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Montour High School
McKees Rocks, PASkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Order accuracy
Supply restocking
Quality control
Food safety practices
Performance improvement
Table bussing
Suggestive selling
Guest relations management
Beverage preparation
Tableside etiquette
Task prioritization
Ordering procedures
Food delivery
Multitasking and organization
Upselling techniques
Positive and professional
Explaining my history
I was a housewife for 28 years, working only occasionally for short amounts of time. I didn't mention any of those jobs, only because I think it unnecessary. I didn't leave on bad terms with any of the businesses and I am always welcome to go back to work with any of them. I now find myself wanting to travel to see some of this world, now that I'm a widow. I would love an opportunity to work while doing this. I'm extremely reliable and I take my jobs seriously. I am also very well equipped to work with customers and I am always putting customers at ease with my friendly personality.
Timeline
Server
Cracker Barrel Country Store
02.2024 - Current
High School Diploma -
Montour High School