Anna Lozano
Norwalk,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Service Desk Associate
Walmart
Downey, CA
06.2018 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Assistant Store Manager
Dollar Tree
Norwalk, CA
05.2021 - 04.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Cashier
El Super Market
West Covina, CA
06.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bassett Adult School
La Puente, CA06.1996
Skills
- Registration Services
- Guest Satisfaction
- Financial Accounting
- Credit and Cash Payments
- POS Transactions
- Accounts Payable and Accounts Receivable
- POS Inventory System Operation
Timeline
Assistant Store Manager
Dollar Tree
05.2021 - 04.2022
Service Desk Associate
Walmart
06.2018 - Current
Cashier
El Super Market
06.2017 - 06.2018
High School Diploma -
Bassett Adult School
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