Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Dr. Jocelyn Dunham Family Practice
06.2023 - Current
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Center Supervisor/ Group Leader /Senior Phlebotomist
CSL Plasma
05.2021 - 05.2023
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives, and communication goals.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership
Mentored newly hired employees.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Trained new team members by relaying information on company procedures and safety requirements.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Surgical Technologist/Medical Assistant
Vascular Health Center
09.2019 - 05.2021
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Maintained high infection control standards.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Directed patients to exam rooms, fielded questions and prepared for physician examination.
Documented vital signs and health history for patients in clinic and hospital environments.
Obtained pre- and post-treatment vital signs and weight.
Preformed dressing changes, suture removal, foley catheter placement and removal.
Ambulated, turned and positioned patients
Surgical Technologist/Medical Assistant
Advanced Vascular Surgery
09.2014 - 09.2019
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Maintained high infection control standards.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Worked with vendors for speedy procurement of services and equipment.
Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Worked closely with Vascular Surgeons in both an Operating Room setting as well as Clinic setting.
Preformed all duties as a Medical assistant in clinic, including clerical duties.
Worked in Pre- and Post-treatment areas, changing dressings and monitoring patients. Placed foley catheter prior to scheduled procedures and foley catheter removal post-op.
Surgical Technologist / Maternal Child Technician
Norwalk Hospital
06.2000 - 06.2008
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Maintained high infection control standards.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Scrubbed all Cesarean Sections, and assisted on Vaginal deliveries in Labor and delivery.
Worked in both Labor and Delivery as well as Maternity and in the Nursery. Assisted on the Maternity floor preforming many duties including assisting with Breast Feeding.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI
General Studies
Naugatuck Valley Community College
Waterbury, CT
General Studies
Kalamazoo Valley Community College
Kalamazoo, MI
Surgical Technology
The Bryman School - Tempe
Tempe, AZ
06.1994
Skills
Medical Terminology
Medical Billing
HIPAA Compliance
Patient Scheduling
Payment Collection
Patient Flow Management
Phlebotomy
Patient-Focused Care
Procedure Assistance
Data Entry
Medical Office Administration
OB/GYN Procedures
Direct Patient Care
EMR / EHR
Patient Relations
Medical Terminology Knowledge
Patient Assessments
BLS certified
Timeline
Medical Assistant
Dr. Jocelyn Dunham Family Practice
06.2023 - Current
Center Supervisor/ Group Leader /Senior Phlebotomist
Internship – Medical Administrative Specialist at Dr. Gerald McDonald Family PracticeInternship – Medical Administrative Specialist at Dr. Gerald McDonald Family Practice