Anna MacBlane
Richmond,VA
Summary
Reliable Shift Leader with 4 years in food and costumer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Leader
Gelati Celesti
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Sales Associate
Madewell
04.2023 - 09.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Gelati Celesti
12.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate Degree in Nursing - Nursing
John Tyler Community College
Chester, VA05.2024
High School Diploma -
Mills E. Godwin High School
Richmond, VA05.2020
Skills
- Customer Service Management
- Production Reporting
- Complaint Resolution
- Interpersonal Relations
- Strong Verbal and Written Communication
- Team Leadership
- Staff Education and Training
- Problem-Solving
Timeline
Sales Associate
Madewell
04.2023 - 09.2023
Assistant Manager
Gelati Celesti
12.2020 - 08.2022
Shift Leader
Gelati Celesti
07.2020 - Current
Associate Degree in Nursing - Nursing
John Tyler Community College
High School Diploma -
Mills E. Godwin High School
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