Anna K McCrackin
Bath,MI
Summary
Flexible, quick learning, Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to creating a positive guest experience, staying organized, and being punctual.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Rippling River Resort
Marquette, MI
08.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Scheduled campsite reservations and maintained accurate records of bookings.
- Performed regular maintenance duties, such as cleaning facilities and restocking supplies, and camp store.
- Performed opening and closing duties as needed.
Cashier
Foods For Living
East Lansing, MI
08.2023 - 06.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and facing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lead Sales Associate
Steamboat Ski & Resort Corp.
Steamboat Springs, CO
11.2022 - 04.2023
- Assessed store needs, restocked retail floor as needed on a daily basis
- Used extensive organizational skills to keep accurate up-to-date knowledge of backstock products for more efficient restocking.
- Provided excellent and personal guest service, even during high volume times.
- Provided knowledge about products to guests to guide them when purchasing products.
- Created and maintained merchandising displays to keep products presentable and sellable.
- Cash handling and drawer closeout at end of shift.
Education
Some College (No Degree) - Environmental Studies And Sustainability
Northern Michigan University
Marquette, MISkills
- Cash Handling
- POS System Operation
- Stocking and Receiving
- Strong Communication and Interpersonal Skills
- Reliable and Punctual
- Teamwork and Collaboration
- Adaptable and Flexible
- Strong Work Ethic
- Inventory Control
- Adult/child/infant CPR/AED certified
Timeline
Front Desk Receptionist
Rippling River Resort
08.2024 - Current
Cashier
Foods For Living
08.2023 - 06.2024
Lead Sales Associate
Steamboat Ski & Resort Corp.
11.2022 - 04.2023
Some College (No Degree) - Environmental Studies And Sustainability
Northern Michigan University
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