Anna Miller
Tallahasse, Fl
Summary
Results-driven sales associate with expertise in problem-solving and multi-tasking. Known for streamlining processes to reduce wait times and improve customer satisfaction, ready to leverage skills in a dynamic retail environment. Proven to be a useful employee, very goal-driven, detail-oriented, and prioritizing cleanliness and organization. Known to maintain a high level of professionalism and exceed the expectations of employers.
Overview
8
8
years of professional experience
Work History
Sales Associate
Ulta Salon and Cosmetics
Tallahassee, FL
08.2023 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Conducted product demonstrations, educating customers on features and benefits.
- Maintained knowledge of current promotions and sales to drive sales performance.
- Trained new associates on store policies and procedures for seamless integration.
- Organized and faced shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store MIA system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Accurately collect and carry out 'buy online and pick up in store orders.'
- Knowledge about how to operate the 'happy return' system
- Swiftly and efficiently to process and organize truck pallet shipments.
- Quickly able to problemsolve and work efficiently in unfavorable situations.
Vocalist
Independant Contractor
Tallahassee, Fl
09.2018 - Current
- Developed a diverse repertoire, catering to various audiences and event requirements.
- Built strong relationships with venue owners ensuring smooth logistics leading to seamless execution of shows.
- Performed at high-profile events, showcasing versatility and professionalism in diverse settings.
- Consistently maintained vocal health through proper technique, warm-up routines, and self-care practices.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
Lead Cashier
Ulta Salon and Cosmetics
Tallahassee, FL
05.2024 - 07.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Mentored and trained new cashiers on company policies and customer service standards.
- Implemented process improvements, reducing transaction times and enhancing customer satisfaction.
- Delegated tasks among other associates and organized break schedule to increase maximum output.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted in register drawer counts
- Had access to authorization codes needed to approve returns or point usage.
- Monitored areas for security issues and safety hazards.
- Able to accrue a high number of credit card sign-ups, meeting URCC sign-up goals and Sales goals.
Waitress
Azu Lucy Ho's Restaurant
Tallahassee, Fl
02.2024 - 02.2024
- Managed order accuracy and ensured timely delivery of food and beverages.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess
Siam Bistro
Tallahassee, Fl
10.2021 - 02.2023
- Welcomed and seated guests, ensuring optimal dining experience.
- Managed reservations and waitlist using electronic systems efficiently.
- Coordinated with kitchen and serving staff to streamline service flow.
- Trained new hostesses on customer service protocols and restaurant procedures.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Arts - Humanities
Florida State University
Tallahassee, FL04.2027
Associate of Arts - Humanities
Tallahassee Community College
Tallahassee, FL04.2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliability to complete tasks thoroughly
- Cash handling
- Stocking and receiving
- POS system operation
- Professional demeanor
- Sales trends
- Positive and professional
- Hospitality and accommodation
Timeline
Lead Cashier
Ulta Salon and Cosmetics
05.2024 - 07.2025
Waitress
Azu Lucy Ho's Restaurant
02.2024 - 02.2024
Sales Associate
Ulta Salon and Cosmetics
08.2023 - Current
Hostess
Siam Bistro
10.2021 - 02.2023
Vocalist
Independant Contractor
09.2018 - Current
Bachelor of Arts - Humanities
Florida State University
Associate of Arts - Humanities
Tallahassee Community College