Anna Miller
Walmart
New Haven,IN
4
years of professional experience
Experienced retail professional with strengths in store operations, customer service, cash handling, and problem-solving. Known for maintaining organized sales floors, resolving concerns quickly, and supporting smooth daily workflow.
Work History
Sales Associate
1 Year 6 Months- Processed purchases accurately using point-of-sale systems and payment methods.
- Resolved customer concerns with courteous service and product knowledge.
- Assisted customers with merchandise selection, product locations, and store policies.
- Restocked shelves and maintained organized, accessible sales floor displays.
- Maintained clean, safe aisles and followed store merchandising standards.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries regarding orders, returns, and product availability with accurate, courteous support.
- Processed refunds, exchanges, and payment adjustments while following store policies and service standards.
- Assisted shoppers with locating merchandise, pricing information, and pickup options across departments.
- Documented customer concerns and escalated complex issues to appropriate departments for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Store Manager
2 Years- Supervised daily store operations, ensuring compliance with Dollar Tree standards and procedures.
- Trained and coached associates on register procedures, merchandising, and customer service expectations.
- Managed shipment processing, stockroom organization, and merchandise replenishment to maintain sales floor readiness.
- Monitored cash handling, register accuracy, and deposit preparation to support loss prevention.
- Coordinated associate scheduling and task assignments to maintain coverage and workflow consistency.
- Resolved customer concerns promptly, supporting positive shopping experiences and store satisfaction.
- Audited inventory levels and recovery standards, identifying discrepancies and reducing shrink risks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma
Skills
Cash handling
Cash register operation
Retail store operations
Customer service
Customer experience
Multitasking strength
Team collaboration
Time management
Customer satisfaction
Point-of-sale transactions
Financial transaction management
Adaptable work hours
Store opening and closing
Deadline management
Operational procedures
Listening skills
Retail store operations
Timeline
Sales Associate
Wal-Mart
05.2025 - CurrentRead More
Customer Service Representative
Walmart
05.2025 - CurrentRead More
Assistant Store Manager
Dollar Tree Stores
05.2023 - 05.2025Read More
Huntington High School
High School Diploma
Read More