Anna Mills
Boise,ID
Summary
Dedicated financial services professional with over a decade in call center environments. Demonstrated success in processing consumer loans, managing accounts, and enhancing digital banking services. Committed to regulatory compliance and member privacy, eager to support the mission of Firefighters First Federal Credit Union.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant – Finance
Boise Centre
Boise, ID
01.2023 - Current
- Provide high-level administrative support to the Finance department and Director of Finance, including calendar management, budget tracking, document preparation, and financial transaction support.
- Serve as primary point of contact between executive leadership and internal and external stakeholders, resolving inquiries and coordinating information flow accurately and efficiently across departments.
- Maintain strict data privacy and confidentiality standards in alignment with regulatory compliance requirements and organizational information security policies.
Stay at Home Parent
Home
03.2018 - 01.2023
Card Services Administrative Assistant
Urban Outfitters, Inc.
Philadelphia, PA
07.2009 - 03.2018
- Quadrupled Wells Fargo purchasing card rebate to $1M annually.
- Managed corporate credit and debit card accounts across multiple brands — handling issuance, reconciliation, and dispute resolution.
- Trained and supported 1,000+ employees on purchasing card systems, reconciliation tools, and related technology.
- Coordinated with finance, AP, store operations, and vendors to ensure accuracy and timeliness of card transactions and payments.
- Contributed to financial projects, facilitating successful bank conversion from PNC to Wells Fargo.
Education
Diploma/GED -
Brick Township High School
Brick, NJSkills
- Consumer Loan Processing
- Account Management
- Account Maintenance
- Debit/ Credit Card Services
- Fraud Support
- Digital Banking Troubleshooting
- Financial Product Recommendations
- Cross-Selling
- Cross-Departmental Coordination
- Collaboration
- Core Banking Systems
- Regulatory Compliance
- Member Privacy
- Remote Work
- Virtual Communication
Certification
- Notary Public, State of Idaho
- First Aid & CPR
Timeline
Executive Administrative Assistant – Finance
Boise Centre
01.2023 - Current
Stay at Home Parent
Home
03.2018 - 01.2023
Card Services Administrative Assistant
Urban Outfitters, Inc.
07.2009 - 03.2018
Diploma/GED -
Brick Township High School