Anna Mitchell
Bristol,VA
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Server
The Olde Farm
Bristol, VA
03.2025 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Checked back with customers to ensure satisfaction with each course.
- Promoted additional menu items or special offers as appropriate.
- Addressed and resolved customer complaints with professionalism and patience.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
BLOOM
Bristol, USA
06.2023 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries in a timely manner.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Server / Host
UNION 41
Bristol, USA
03.2023 - 04.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Barista/ Server
THE GIRL AND THE RAVEN
Abingdon, USA
07.2021 - 09.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Experienced with social media and communications platforms.
- Memorized frequent customer preferences to build relationships and loyalty.
- Answered telephones to take reservations or to-go orders.
- Checked on guests to verify satisfaction with each course.
Education
High School Diploma -
Wise County Christian School
Wise, VA07.2020
Skills
- Table Setting
- Safe Food Handling
- Daily specials memorization
- Strong Work Ethic
- Wine service
- Wine Pairings
- Suggestive Selling
- Performance Improvement
- Table setup
- Guest relations
- Professional appearance
References
- Elaina Raines, FOH Manager, (828) 424-1505, bloombristolgm@gmail.com
- Stacy Blevins, FOH Manager, (423) 534-5855, bloombristolgm@gmail.com
Timeline
Server
The Olde Farm
03.2025 - Current
Server
BLOOM
06.2023 - 04.2024
Server / Host
UNION 41
03.2023 - 04.2023
Barista/ Server
THE GIRL AND THE RAVEN
07.2021 - 09.2022
High School Diploma -
Wise County Christian School