Summary
Overview
Work History
Education
Skills
Accomplishments
Student of the Month
Timeline
Generic

Anna Morton

Newtown,PA

Summary

Proven leader in retail and hospitality, adept at enhancing customer satisfaction and loyalty, notably at Rally House. Skilled in cash handling accuracy and staff training, I excel in high-pressure situations, ensuring operational excellence. My commitment to customer service and team mentoring has consistently improved store efficiency and customer return rates.

Knowledgeable busser with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Overview

3
3
years of professional experience

Work History

Key Holder

Rally House
08.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Sales Associate

Gap
03.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Lead Busser/Head Food Runner

Pat's Colonial Kitchen
12.2021 - 12.2022
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
  • Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.

Education

High School Diploma -

Council Rock North
Newtown
06-2023

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance

  • Bank deposits
  • Staff training and development
  • Staff oversight
  • Alarm systems

Accomplishments

  • Supervised team of 27 staff members.
  • Achieved inventory checks by scanning every item of clothing in the store with accuracy and efficiency.
  • Collaborated with a team of 38 in the development of switching a section of the store to the front of the store.

Student of the Month

I have been student of the month three times. Once for the science department in December 2022. And once for the math department in February 2023. And finally, in November 2024, I was student of the month for the whole grade. 

Timeline

Key Holder

Rally House
08.2023 - Current

Sales Associate

Gap
03.2023 - 07.2024

Lead Busser/Head Food Runner

Pat's Colonial Kitchen
12.2021 - 12.2022

High School Diploma -

Council Rock North
Anna Morton