Anna Nagy
Youngstown Orthopaedic Associates
Canfield
14
years of professional experience
Dynamic Front Desk Receptionist with a proven track record at Youngstown Orthopaedic Associates, excelling in customer service and attention to detail. Skilled in managing high-volume calls and scheduling appointments using EHR software, enhancing operational efficiency. Recognized for fostering a welcoming environment and supporting billing processes, ensuring smooth patient transitions.
Work History
Front Desk Receptionist
5 Months- Greeted patients and visitors, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, efficiently directing calls to appropriate staff.
- Scheduled appointments using electronic health record (EHR) software, optimizing daily operations.
- Processed patient check-ins and check-outs, maintaining accurate records and facilitating smooth transitions.
- Supported billing processes by verifying insurance information and collecting payments accurately.
Front Desk Receptionist
10 Years 4 Months- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
STL Manager
3 Years 1 Month- Led training programs for new staff, enhancing team performance and customer satisfaction.
- Assisted in day to day restaurant operations
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Timeline
Front Desk Receptionist
Youngstown Orthopaedic Associates
03.2026 - CurrentRead More
Front Desk Receptionist
Southwoods Health
11.2015 - 03.2026Read More
STL Manager
Cheddar's Scratch Kitchen
10.2012 - 11.2015Read More
Canfield High School
High School Diploma
Read More