Summary
Work History
Education
Skills
Languages
Timeline
Generic

Anna Olivarez

Summary

Dedicated host with strong customer service skills and proven conflict resolution abilities. Expertise in managing seating arrangements and optimizing guest experiences.

Work History

Host

Outback Steakhouse
San Antonio , TX
05.2025 - 08.2025
  • Greeted guests warmly, contributing to a welcoming dining atmosphere.
  • Managed seating arrangements, enhancing guest flow and reducing wait times.
  • Answered phone calls and assisted with reservations efficiently.
  • Provided menus and informed guests of daily specials promptly.
  • Collaborated with servers to communicate guest needs effectively.
  • Maintained cleanliness and organization of the host stand area consistently.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Addressed guest inquiries and concerns with professionalism, fostering positive guest relations.

Host

Bubbas
San Antonio, TX
02.2025 - 05.2025
  • Greeted guests warmly, enhancing their dining experience through attentive service.
  • Managed seating arrangements to optimize flow and minimize wait times.
  • Anticipated customer needs to deliver exceptional service and improve overall satisfaction.
  • Resolved guest inquiries and concerns professionally, fostering a welcoming environment.
  • Answered phone calls and assisted with reservations efficiently.
  • Handled incoming calls during peak hours to assist customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Assisted in training new hosts on procedures and customer service skills.

Education

High School Diploma -

East Central High School
San Antonio, TX
05-2025

Bachelor of Arts - Psychology

Schreiner University
Kerrville, TX
06-2026

Skills

  • Guest engagement
  • Customer service
  • Event coordination
  • Multitasking proficiency
  • Time management
  • Task prioritization
  • Detail-oriented
  • Team collaboration
  • Communication skills
  • Conflict resolution

Languages

Spanish
Professional

Timeline

Host

Outback Steakhouse
05.2025 - 08.2025

Host

Bubbas
02.2025 - 05.2025

High School Diploma -

East Central High School

Bachelor of Arts - Psychology

Schreiner University
Anna Olivarez