Anna Owen
Alexander,NC
Summary
Accomplished Store Manager at Tractor Supply Company, adept in personnel development and operational budgeting. Demonstrated excellence in boosting profit margins and fostering client relationships through effective problem-solving and team mentoring. Recognized for superior customer service and operational improvements, ensuring compliance and safety.
Overview
9
9
years of professional experience
Work History
Store Manager
Tractor Supply Company
Asheville, NC
01.2020 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Assistant Manager
Tractor Supply Company
Weaverville, NC
03.2016 - 01.2020
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Tender Mercry
Rosman NcSkills
- Personnel development
- Promotional planning
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Hospitality and accommodation
- Problem-solving
- Profit margin optimization
- Documentation and reporting
Timeline
Store Manager
Tractor Supply Company
01.2020 - Current
Assistant Manager
Tractor Supply Company
03.2016 - 01.2020
High School Diploma -
Tender Mercry