Anna Powell
Reno,NV
Summary
Dedicated Customer Support Representative with over 10 years of experience providing exceptional customer service and resolving complex issues. Proficient in collections, claims processing, and customer relations, with a focus on problem-solving and effective communication. Recognized for exemplary performance and commitment to customer satisfaction
Overview
6
6
years of professional experience
Work History
Account Solutions Representative
Credit Acceptance
10.2022 - 05.2024
- Handled an average of 100 calls per day assisting customers with their loans
- Worked with customers to get their loan status back to current
- Ensured the information we had for each customer was up to date
- Acted as a collections representative by making outbound calls to customers in a default status
- Awarded top performer award 2 consecutive months in a row for Customer Satisfaction
Claims Representative
GBS Enterprises
12.2019 - 09.2022
- Investigated denied claims and verified coding
- Educated members on insurance plan provisions
- Established and maintain key contacts within insurance carriers and relevant resources
- Advocated for client coverage in medical procedures and treatments
- Went beyond initial inquiries by providing relevant information and assistance
Senior Customer Care Representative
Wollborg Michelson | Blue Shield
11.2018 - 09.2019
- Resolved incoming calls concerning members eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
- Composed routine and non-routine correspondence to answer benefits/provider inquiries in writing
- Coordinated membership changes such as member's primary care physician
- Reviewed and analyzed member claims for accuracy as well as member education on how benefits are applied
- Provided prescription related benefit coverage
Education
Weber Institute of Applied Science And Technology
Stockton, CA06.2004
Skills
- Artiva
- Cisco Jabber
- Microsoft Suite
- Google Workspace
- Zoom
- The Fair Debt Collection Practices Act
- HIPAA
- Collections
- Customer Service
- Problem Solving
- Leadership
- Complaints
- Communication
Timeline
Account Solutions Representative
Credit Acceptance
10.2022 - 05.2024
Claims Representative
GBS Enterprises
12.2019 - 09.2022
Senior Customer Care Representative
Wollborg Michelson | Blue Shield
11.2018 - 09.2019
Weber Institute of Applied Science And Technology
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