ANNA REED
ALHAMBRA
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
9
9
years of professional experience
Work History
Front of House Employee
San Marino Cafe Marketplace
San Marino
04.2025 - Current
- Greeted and seated customers in a friendly and efficient manner.
- Managed cash register, processing transactions accurately and promptly.
- Prepared beverages and food items according to menu specifications.
- Coordinated with kitchen staff to ensure timely order delivery to customers.
- Assisted in training new staff on customer service protocols and procedures.
- Stocked supplies and organized inventory for smooth daily operations.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
- Cross-trained in other areas such as bussing tables or bartending if needed.
TEAM MEMBER
FRESH BROTHERS PIZZA
Glendale
03.2023 - 08.2024
- Greet guests, process orders, and enhance customer satisfaction with precision.
- Efficiently manage phone and in-person orders, ensuring accuracy and swift service.
- Assist in food preparation, maintaining high quality standards consistently.
- Maintain cleanliness of dining area, ensuring a welcoming environment for all patrons.
- Handle cash transactions with accuracy, ensuring financial integrity in daily operations.
- Streamlined order processing workflow and coordinated with kitchen staff to optimize service delivery times while maintaining quality standards.
- Implemented cross-training initiatives among team members, leading to enhanced operational flexibility and reduced wait times during peak hours.
CASHIER/CUSTOMER SERVICE
Buffalo Wild Wings
Glendale
11.2022 - 03.2023
- Greeted and seated guests, enhancing service flow and dining satisfaction.
- Managed cash transactions accurately, reducing errors.
- Handled phone and to-go orders, improving order accuracy.
- Delivered food promptly, ensuring positive guest interactions.
- Streamlined customer service workflow by efficiently processing orders, managing seating arrangements, and delivering food promptly while ensuring customer satisfaction.
- Facilitated seamless dining experience through attentive customer greeting, order processing, and efficient food delivery while maintaining positive atmosphere.
CREW MEMBER
RUBIO'S COASTAL GRILL
08.2016 - 04.2017
- Greeted customers, processed orders, and handled payments efficiently.
- Ensured clean and welcoming dining environment by maintaining tables.
- Managed phone orders and coordinated take-out packaging.
- Enhanced customer satisfaction through prompt service and attention to detail.
- Managed front-line customer service operations, processed transactions accurately, and coordinated order fulfillment while maintaining high service standards.
- Demonstrated strong multitasking abilities by balancing register operations, phone orders, and dine-in service while supporting team objectives.
- Ensured exceptional dining experience through proactive table maintenance, precise order assembly, and attentive customer care.
Education
HIGH SCHOOL DIPLOMA -
Brea Canyon High School
06.2018
Skills
- Customer Service
- Cash Handling
- Food Safety
- POS System
- Food Preparation
- Time Management
- Team Collaboration
- Organizational Skills
- Problem Solving
- Communication
- Sales
- Hospitality
- Basic math
- Strong work ethic
- Cash handling proficiency
- Phone etiquette
Timeline
Front of House Employee
San Marino Cafe Marketplace
04.2025 - Current
TEAM MEMBER
FRESH BROTHERS PIZZA
03.2023 - 08.2024
CASHIER/CUSTOMER SERVICE
Buffalo Wild Wings
11.2022 - 03.2023
CREW MEMBER
RUBIO'S COASTAL GRILL
08.2016 - 04.2017
HIGH SCHOOL DIPLOMA -
Brea Canyon High School