Anna R. Martinez
San Antonio
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
26
26
years of professional experience
Work History
Service Coordinator III
Alamo Area Council of Governments/AACOG-HCH Program
San Antonio, TX
04.2023 - 10.2025
- Duties: Supervision of nine (9) Service Coordinators who hold a caseload to meet the needs of individuals with developmental disabilities. Held a caseload of 10-15 each month for monitoring of support and services. Completing Transfers or Terminations from the HCS program. Reviewing and tracking case management activities and assisting in developing program goals, objectives and procedures. Assignment of caseloads to SC to include monthly staffing’s and supervision of assigned cases. Monthly Unit meetings and providing needed assistance to unit staff with additional visits due to empty caseloads/staff turnover. Worked closely with community resources to ensure clients are receiving the services and support needed. Overseeing, developing, implementing and monitoring service and treatment plans. Assessing client’s needs to oversee and coordinate clients’ services, to monitor program effectiveness, to communicate effectively, and to assign and/or supervise the work of others. Training and staffing when new directives are received.
Service Coordinator I
Alamo Area Council of Governments/AACOG
San Antonio, TX
12.2014 - 04.2023
- Duties: SC responsibilities to include working with Individuals with Developmental Disabilities monitoring services being provided as well as for abuse, neglect and exploitation. Monthly visits, working closely with community, crisis intervention, development, implementation and monitoring of the Plan of Services and Supports through assessment, site-based visits and collateral telephone contacts. Linking and coordinating services through available community resources, waiver and local service providers and nursing facilities. Monthly annual meetings are conducted for clients who continue with the HCS program.
Family Based Safety Services III
Department of Family & Protective Services/CPS
San Antonio, TX
05.2008 - 05.2011
- Duties: Assessing current or future risks to children by interviewing parents, family members, and others. Interviewing and examining children. Assessing home environment and gathering pertinent information from other sources. Providing limited time in home services to meet the specific needs of the clients by identifying problem areas, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child/children. Monthly contact with children, parents/caregivers by conducting home visits in order to achieve treatment goals. Working closely with law enforcement officials, judicial officials, legal resources, medical professionals and other community resources. Determine action to be taken to remove or to reduce an immediate threat the safety of a child to include testifying in court to seek emergency protective services, placing children in substitute care. Referrals for immediate crisis intervention, therapy or other resources. Monthly documentation of visits and services provided to clients. Conducting preliminary home studies and Home studies to place children or have them remain in their current placement.
Social Worker I
Centro del Barrio/CentroMed
San Antonio, TX
06.2001 - 04.2008
- Worked at various sites to include the Battered Women’s Shelter; The Dulling Clinic-Healthcare for the Homeless/HCH; SAMM Shelter and Salvation Army Hope Center. Duties: Problem solving in providing social services to individuals and families. Provided outreach services to the homeless population. Advocacy for clients with other providers, shelter staff, and community workers. Providing crisis intervention to individuals and families. Coordinate social services for the HCH clients with medical staff or other service providers. Providing transportation for clients in HCH van to achieve medical/social service objectives. Maintain accurate SOAP notes in client files. Coordinate monthly vision clinics for homeless population (families/individuals) to include transportation. Travel to other CentroMed locations to perform job duties. Facilitates the following classes and various locations, Parenting, Social & Living Skills, and Alcohol and/or substance abuse classes.
Cluster Leader-Teen Smart Program
Communities in Schools of Laredo/CIS
Laredo, TX
01.2000 - 06.2001
- Duties: Supervised case worker staff of five (5). Service caseload consisted of 130 middle and high school “at-risk” students. Training CIS workers to maintain accurate/legal service records and documentation. Review and caseload staffing, providing supportive guidance and information to staff for maintaining their caseload and providing the services needed to their participants. Providing up to date and accurate information to staff regarding federal, state and local agencies, programs and services available to participants. Provided supportive guidance, educational enhancement and pre-employment training. Consultations on campus with participant/student crisis situation in an effort to refer to available support agencies. Maintain accurate and legal records/documentation on cases and agency referrals.
Education
Master of Arts Education - Special Education
University of Texas @ San Antonio
San Antonio, TX01.2007
Baccalaureate of Arts - Psychology/Sociology
Texas A&M International University
Laredo, TX01.1998
Skills
- Client advocacy
- Notetaking and documentation
- Team leadership
- Goal setting
- Service monitoring and evaluation
- Community liaison
- Problem-solving
- Organizational skills
- Microsoft office
- Multitasking
- Task prioritization
- Relationship building
Additional Work Experience
- Substitute Teacher: Laredo Independence School District; Laredo, TX; August 1999 to January 2000
- Elementary/Middle School/High School
- Substitute Teacher/Permanent Substitute: Northeast Independent School District; October 2013 to November 2014
- Elementary/Middle/High School
- Permanent Substitute @ Wilshire Elementary School
- Interviewer/Research Investigator: ADAM Program; Laredo, TX; December 1998 to June 2001
Languages
Spanish
Full Professional
Timeline
Service Coordinator III
Alamo Area Council of Governments/AACOG-HCH Program
04.2023 - 10.2025
Service Coordinator I
Alamo Area Council of Governments/AACOG
12.2014 - 04.2023
Family Based Safety Services III
Department of Family & Protective Services/CPS
05.2008 - 05.2011
Social Worker I
Centro del Barrio/CentroMed
06.2001 - 04.2008
Cluster Leader-Teen Smart Program
Communities in Schools of Laredo/CIS
01.2000 - 06.2001
Baccalaureate of Arts - Psychology/Sociology
Texas A&M International University
Master of Arts Education - Special Education
University of Texas @ San Antonio