Anna Samoranos
FedEx
Schertz,TX
23
years of professional experience
Detail-oriented professional with a diverse background in high-volume coordination, private caregiving, and logistics. Proven ability to manage complex administrative tasks, maintain strict confidentiality, and provide compassionate, professional support in high-pressure environments. Expert at streamlining front-end operations and ensuring a seamless experience for patients and visitors.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Work History
Warehouse Associate
4 Months- Collaborate in a fast-paced team environment to meet time-sensitive operational goals.
- Loaded and unloaded packages from delivery vehicles in compliance with safety protocols
- Loaded and unloaded trucks, ensuring timely processing of deliveries.
- Sorted and categorized incoming shipments for accurate inventory management.
Dementia Care Specialist (Contract)
11 Months- Provided dedicated, one-on-one support for patients with neurocognitive conditions, focusing on maintaining a safe, organized, and calm environment.
- Demonstrated extreme patience and de-escalation skills when assisting patients through cognitive and behavioral challenges.
- Administered medication as prescribed, maintaining accurate records.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed strong relationships with clients, fostering trust and emotional support.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Front-End Coordinator
7 Months- Oversaw daily operations of the front-end department, managing transaction accuracy and customer flow.
- Acted as the primary point of contact for service inquiries, ensuring professional and timely resolution of all concerns.
- Coordinated daily merchandising efforts to enhance product presentation and drive customer engagement.
- Supported inventory management by tracking stock levels and organizing replenishment processes.
- Assisted in maintaining store standards, ensuring cleanliness and compliance with company policies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
- Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
Delivery Driver
1 Year 1 Month- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Maintained accurate records of deliveries and customer interactions using digital tracking systems.
Cashier Team Lead
1 Year 11 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in executing planogram layouts to enhance product visibility and customer engagement.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Operated cash registers, ensuring accurate transactions and maintaining a balanced drawer.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
Administrative Assistant
2 Years 6 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained stock levels on sales floor, organizing merchandise for optimal visibility and accessibility.
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Implemented promotional displays, contributing to increased product awareness and sales engagement.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
Crew Member
4 Years 6 Months- Assisted in maintaining store cleanliness and organization, ensuring a welcoming environment for customers.
- Monitored stock levels regularly, facilitating timely reordering of products to prevent shortages.
- Coordinated with management to streamline workflows and improve overall store operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma
Skills
Administrative Support: Appointment scheduling
multi-line phone management
and digital record-keeping.
Patient & Guest Relations: Experienced in providing empathetic
clear communication to diverse populations
including those with specialized needs.
Confidentiality & Compliance: Expert in handling sensitive personal information with total discretion and accuracy.
Operational Flow: Skilled at managing front-desk traffic and resolving administrative bottlenecks to improve service efficiency.
Customer service
Team leadership
Problem-solving
Heavy lifting
Product knowledge
POS systems
Team collaboration
Merchandise stocking
POS system operation
Timeline
Warehouse Associate
FedEx
04.2026 - CurrentRead More
Dementia Care Specialist (Contract)
Private Caregiver
04.2024 - 03.2025Read More
Front-End Coordinator
HomeGoods
09.2023 - 04.2024Read More
Delivery Driver
Amazon
05.2021 - 06.2022Read More
Cashier Team Lead
Target
04.2010 - 03.2012Read More
Administrative Assistant
Zales The Diamond Store
01.2008 - 07.2010Read More
Crew Member
Target
03.2004 - 09.2008Read More
Calaveras Hills Milpitas
High School Diploma
Read More