Anna Sawyer
Great Falls,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at many establishments. Proven ability to enhance guest experiences through effective multitasking and upselling techniques. Recognized for training new staff and maintaining high standards of cleanliness and organization, ensuring optimal service during peak hours.
Overview
7
7
years of professional experience
Work History
Hostess
Carbonara
05.2025 - Current
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Trained new host staff on operational procedures and customer engagement techniques.
- Monitored reservation systems to maintain accurate records and avoid overbooking scenarios.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cocktail Waitress
Darna Lounge
01.2019 - Current
- Served diverse cocktails and bottles to patrons with precision and speed
- Assisted in maintaining cleanliness and organization of bar and table area
- Collaborated with team to ensure efficient service during peak hours
- Guided guests through menu options
- Bartended when needed
- Took food and hookah orders as well as drink and bottle service
Waitress
Earls Kitchen + Bar
02.2021 - 01.2023
- Managed multiple tables efficiently in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new wait staff on service protocols and menu knowledge.
- Contributed to team success through effective communication and support during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided exceptional customer service to enhance dining experiences.
Cocktail Waitress
Decades
12.2018 - 12.2019
- Assisted in maintaining cleanliness and organization of bar area
- Increased overall sales by upselling premium bottles and mixers
- Trained new team members on standard operating procedures and service techniques for efficiency.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Education
George Mason High School
121 Mustang Alley Room 205, Falls Church, VA 220432017
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Customer service expertise
- Efficient collaboration
- Upselling
- Detail-oriented
Timeline
Hostess
Carbonara
05.2025 - Current
Waitress
Earls Kitchen + Bar
02.2021 - 01.2023
Cocktail Waitress
Darna Lounge
01.2019 - Current
Cocktail Waitress
Decades
12.2018 - 12.2019
George Mason High School
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