Anna Schlegel
Sacramento,CA
Summary
With 12+ years of experience in customer service and clerical fields, I have built a successful career. As a Manager at Great Clips, I excel in oral and written communication, fostering effective interactions with clients and team members. My expertise in training and management enables me to lead and motivate staff. Additionally, my exceptional knowledge of office organization and record keeping ensures smooth daily operations.
Overview
16
16
years of professional experience
Work History
Manager
Great Clips
07.2018 - Current
- Recruit and hire employees who can deliver on our commitment to create customer loyalty to Great Clips
- Develop employees to reach their full potential by teaching, coaching and reinforcing expectations and behaviors
- Responsible for scheduling employees
- Work effectively in a group or team to achieve goals
- Knowing and understanding the day-to-day operations to run a profitable salon
- Organize and deliver effective and timely salon meetings to encourage teamwork and provide information concerning changes or new programs that may affect the customers
- Enforce dress code according to corporate standards.
Hairstylist
Great Clips
08.2011 - Current
- Greet customers and provide men, women and children's haircut services, perms and styling services such as up-dos and braids.
Assistant Manager
Great Clips
08.2012 - 07.2018
- Resolve any dispute and conflict issues between stylists
- Propose incentive, rewards for stylist who meet salon goals
- Train stylists on the procedures for handling complaints and re-dos to ensure client satisfaction
- Create marketing strategies to increase customer count, client retention and product sales
- Responsible for ordering products and keeping product inventory.
Sale Representative
MCD Properties LLC
01.2009 - 01.2010
- Promote and sell products
- Open and close salon and responsible for balancing cash register
- Present price, credit and terms in accordance with standard procedures and customer profitability profiles
- Maintained inventory
- Achieved all sales goals set forth by proactively recommending items to customer
- Presented a professional image at all times to customers and vendors.
Education
No Degree - Communications
Sacramento City College
Sacramento, CALicensed Cosmetologist - Cosmetology
Paul Michell The School
Sacramento, CA07.2011
High school or equivalent -
Florin High School
Sacramento, CA06.2009
Skills
- Excellent written and verbal communication
- Typing speed of 43 WPM
- Staff development
- Customer Service
- Problem-solving
Timeline
Manager
Great Clips
07.2018 - Current
Assistant Manager
Great Clips
08.2012 - 07.2018
Hairstylist
Great Clips
08.2011 - Current
Sale Representative
MCD Properties LLC
01.2009 - 01.2010
No Degree - Communications
Sacramento City College
Licensed Cosmetologist - Cosmetology
Paul Michell The School
High school or equivalent -
Florin High School