Anna Stroh
Thief River Falls,MN
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Creating the best experience possible with efficiency and accuracy.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks Coffee Co.
10.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
Crew Member
Dairy Queen Grill & Chill
06.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
Barista Shift Lead
Caribou Coffee
10.2020 - 06.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Barista
Caribou Coffee
01.2016 - 06.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Associate of Arts -
Northland Community And Technical College
Thief River Falls, MN05.2019
High School Diploma -
Lincoln High School
Thief River Falls06.2017
Skills
- Leading Employees
- Performance Improvement
- Exceptional Customer Service
- Order Accuracy
- Trainer Mentoring
- Team Player
Timeline
Barista Trainer
Starbucks Coffee Co.
10.2021 - Current
Crew Member
Dairy Queen Grill & Chill
06.2021 - 09.2021
Barista Shift Lead
Caribou Coffee
10.2020 - 06.2021
Barista
Caribou Coffee
01.2016 - 06.2020
Associate of Arts -
Northland Community And Technical College
High School Diploma -
Lincoln High School