Matthew Murrietta
Barista Trainer/ Server
Santa Clara,CA
Summary
My background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
08.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Upsold products based on solid understanding of individual customer needs and preferences.
- Made and served beverages with speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
Server
Stan's Donut Shop
08.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Science - Computer Science
Mission College
Santa Clara, CA08.2025
Skills
- Complaint Handling
- Menu Memorization
- Hospitality and Highly-Patient
- Team Leadership
- Labor Relations
- Smoothie Making
- Very Adaptive
- Leading Employees
- Upselling
- Inventory Management
- Highly Observant
- Self-motivated
Accomplishments
- Won partner of the quarter in 2022 at starbucks.
- Promoted to Barista Trainer after 8 months.
Certification
- Certified Food handlers, ANAB - Issued: 9/27/2022, expires 9/27/2025- Certificate number: FSP111363
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks
08.2022 - Current
Server
Stan's Donut Shop
08.2022 - Current
Associate of Science - Computer Science
Mission College
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