Anna Sum
Russell,KY
Summary
Dynamic team manager with a strong track record in staff training and customer relations. Proven ability to enhance team performance and promote operational efficiency in high-pressure environments while maintaining a high level of professionalism and authenticity.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Campus Pub
Lexington, KY
12.2024 - 06.2026
- Supervised bar operations, ensuring adherence to safety and health regulations.
- Trained and mentored staff on mixology techniques and customer service standards.
- Conducted inventory management procedures.
- Monitored cash handling processes, ensuring accuracy and compliance with financial protocols.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Director
CycleYOU Fitness & Sauna
Lexington, KY
11.2018 - 04.2026
- Led planning and operational initiatives to enhance member engagement and retention.
- Assisted developing and implemented fitness programs and challenges tailored to diverse client needs to boost engagement and attendance.
- Curated operational workflows, improving efficiency in day to day operations.
- Mentored and trained all team members, fostering professional growth and enhancing service quality across all departments, including front desk staff and class instructors.
- Analyzed market trends to identify opportunities for business expansion.
- Collaborated with marketing teams to design campaigns that increased brand awareness and membership growth.
- Conducted regular performance evaluations, ensuring consistent delivery of high-quality services with both front desk staff and class instructors.
- Coordinated shift schedules for 50+ employees across four individual departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Camp Counselor & After School Caretaker
The Lexington School
Lexington, KY
08.2015 - 09.2018
- Supervised daily activities to ensure safety and engagement among campers.
- Developed and implemented creative programming tailored to diverse age groups.
- Trained new counselors on camp policies, procedures, and best practices.
- Coordinated logistics for special events, enhancing overall camper experience.
- Facilitated conflict resolution among campers, promoting a positive environment.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Associate of Arts - Elementary Education
Bluegrass Community And Technical College
Lexington, KY12-2017
Skills
- Cleanliness and organizational standards
- Upselling strategies and client relations
- POS system operations and account management
- Ordering supplies, creating PO's and inventory tracking
- Staff and service scheduling
- Creating content and managing social media platforms
- Collaborative marketing and community engagement
- Leadership and new hire training
- Performance evaluations
Timeline
Bartender Shift Manager
Campus Pub
12.2024 - 06.2026
Director
CycleYOU Fitness & Sauna
11.2018 - 04.2026
Camp Counselor & After School Caretaker
The Lexington School
08.2015 - 09.2018
Associate of Arts - Elementary Education
Bluegrass Community And Technical College