Anna Tebbits
Anchorage
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant III
ANTHC
Anchorage, AK
04.2024 - 09.2025
- Managed high call volumes while maintaining quality standards and service levels.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new team members on processes and system navigation for improved performance.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Food Service Worker Lead
Nana Management Services
Anchorage, AK
12.2020 - 04.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Organized take-out orders for customers who requested them.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Made meals in accordance with company standards and requirements.
- Packaged and bagged cooked food and prepared items.
Food Service Worker
NMS Food Services
Anchorage, Alaska
11.2019 - 07.2020
- Worked as Cashier, Food Prep, and deliver food to patients at Patient Housing.
Balto Seppala Park
Anchorage
Anchorage, Alaska
07.2016 - 07.2016
Fairview Rec. Center
Anchorage
Anchorage, Alaska
07.2016 - 07.2016
Heritage Center
Anchorage
Anchorage, Alaska
06.2016 - 06.2016
Denali Family Services
Anchorage
Anchorage, Alaska
06.2016 - 06.2016
- Set-up, Decorating space for a pleasant experience, Supervise children's activity to make sure only five children or less are participating, Clean
Education
No Degree -
King Career Center
Anchorage05-2016
Certification - Phlebotomy
Phlebotomy Training Specialists
Anchorage, AK10-2023
High School Diploma -
Benny Benson Secondary School
Anchorage, AK01-2018
Certificate - Homeworker
Relias
Anchorage03-2025
Skills
- Food Delivery
- Menu Item Familiarity
- Display Restocking
- Delivers Exceptional Customer Service
- Effective Customer Communication
- Kitchen Equipment Operations
- Food Allergies
- Food Knowledge
- Food Plating And Presentation
- Kitchen Equipment
- Made-To-Order Meals
- Kitchen Sanitization
- Safe Food Handling
- Foodservice Recordkeeping
- Foodservice Operations
- Staff Coordination
- Staff Supervision
- Food Stock Orders
- Working Quickly
- Team Oriented
- Staff Consultation
- Kitchen Support
- Food Safety And Sanitation
- Opening And Closing Procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Phlebotomy Technician - Phlebotomy Training Specialists Licensed by the Alaska Commission on Postsecondary Education since October 2023 - October 2025
Skills And Interests
Calculator, Copy Machine, Laptop, SmartPhone - Android, Scanner, Four-Wheeler, Snow Machine, Hard Drives, Word, PowerPoint, Operating Systems - Windows 7 & 10, Google, Chrome, Fire Fox, Sony, iOS, Android, Internet, Social Media, Email, Google - Docs, Drive, Maps, Resume, Java, Adobe, Resume Creator, Office, PhotoShop, English, True, True, True, True, True, French, True, True, Inupiaq, True, CPR Certified
Personal Qualifications
- Hardworking
- Trustworthy
- Great Attitude
- Personal Initiative
- Outgoing
References
- Raylene Magsayo, Mentor, Anchorage, Ak 99504, 907-830-7864
- Shawn Daley, Mentor, Anchorage, AK, 99504, 907-360-5165
Timeline
Office Assistant III
ANTHC
04.2024 - 09.2025
Food Service Worker Lead
Nana Management Services
12.2020 - 04.2024
Food Service Worker
NMS Food Services
11.2019 - 07.2020
Balto Seppala Park
Anchorage
07.2016 - 07.2016
Fairview Rec. Center
Anchorage
07.2016 - 07.2016
Heritage Center
Anchorage
06.2016 - 06.2016
Denali Family Services
Anchorage
06.2016 - 06.2016
Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Benny Benson Secondary School
No Degree -
King Career Center
Certificate - Homeworker
Relias