Anna Terrano
Tacoma,WA
Summary
Innovative and adaptable professional with a strong background in customer service and team collaboration. Known for creativity in problem-solving and enhancing service flow to drive customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Beertender/Server
El Suenito
Bellingham, Washington
06.2023 - 08.2024
- Served a variety of craft beers to enhance customer experience.
- Collaborated with team members to ensure smooth service flow.
- Assisted customers with beer selections based on preferences.
- Suggestive selling additional items or upgrades to enhance guest experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista, Prep Cook, Cashier, Promotional Assistant
Bagelry
Bellingham, Washington
08.2022 - 06.2023
- Promoted products on KISM 92.9.
- Maintained cleanliness and organization of the coffee station environment.
- Operated espresso machines and other brewing equipment efficiently.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Assisted customers with menu selections and provided product information.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
Server
Backstage Bar & Grill, Mom's Bar
Los Angeles, California
02.2022 - 08.2022
- Assistant in the promotion of special events.
- Specialized experiences for large parties.
- Collaborated with kitchen staff to ensure smooth service flow during peak hours.
- Engaged with customers to build rapport and address any concerns promptly.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Bagelry
Bellingham, Washington
02.2020 - 11.2021
- Provided prompt and friendly service to enhance guest dining experience.
- Assisted in maintaining cleanliness and organization of dining area.
- Took customer orders and recommended menu items based on preferences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Sales Associate
Scorpio Rising
Tacoma, WA
06.2019 - 08.2019
- Assisted customers in selecting products based on needs and preferences.
- Maintained a clean and welcoming store environment for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Cashier
Harbor Greens
Gig Harbor, WA
09.2018 - 12.2018
- Assisted customers with product inquiries and selections on the sales floor.
- Collaborated with team members to restock shelves and display products.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Attendant
Great Care Car Wash
Gig Harbor, Washington
08.2016 - 08.2018
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Operated car wash equipment efficiently to ensure high-quality vehicle cleaning.
- Assisted customers with vehicle care questions and product recommendations.
- Trained new staff on operational procedures and customer service techniques.
- Collaborated with team members to streamline daily workflows and improve service speed.
- Greeted customers and provided friendly customer service.
Education
Bachelor of Arts - Communications
Western Washington University
Bellingham, WA12-2025
Skills
- Customer engagement
- Collaborative teamwork
- Effective communication
- Innovative problem solving
- Event promotion
- Sales techniques
Custom Section 1
Moniece Mueller (Manager, El Suenito)
1(253) 227-5646, moniecemueller@gmail.com
Chris Burch (Taproom Manager, El Suenito)
(360) 393-9788, ckburch@gmail.com
Elise Chambers (Kitchen Manager, Bagelry).
elisechambers@gmail.com
Cheree Apland (Owner, Scorpio Rising)
scorpiorisingvintage@gmail.com
Chase Carlson (Manager, Harbor Greens)
chase@harborgreensmarket.com
Timeline
Beertender/Server
El Suenito
06.2023 - 08.2024
Barista, Prep Cook, Cashier, Promotional Assistant
Bagelry
08.2022 - 06.2023
Server
Backstage Bar & Grill, Mom's Bar
02.2022 - 08.2022
Server
Bagelry
02.2020 - 11.2021
Sales Associate
Scorpio Rising
06.2019 - 08.2019
Cashier
Harbor Greens
09.2018 - 12.2018
Customer Service Attendant
Great Care Car Wash
08.2016 - 08.2018
Bachelor of Arts - Communications
Western Washington University