Olivia Garcia
Laguna Niguel,CA
Summary
Proven Beertender/Server and Shift Leader, adept in enhancing customer satisfaction and maintaining a pristine work environment, as demonstrated at Delahunt Brewing/RŌM Beer Co. Skilled in beer knowledge and effective communication, I excel in fostering loyal clientele and optimizing service quality. Achieved significant improvements in workflow efficiency and customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beertender/Server
Delahunt Brewing/RŌM Beer Co.
05.2023 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Maintained a clean and organized bar environment for improved customer experience.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Worked with POS system to place orders and manage payments.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Shift Leader
Gelato Paradiso
04.2017 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree -
Saddleback College
Mission Viejo, CAHigh School Diploma -
Aliso Niguel Highschool
Aliso Viejo, CA06-2015
Skills
- Cleanliness and hygiene
- Maintaining equipment
- Beer Knowledge
- Customer Service
- Highly reliable
- Clear and effective communication
- Cash Register Operation
- Food Service
- Responsible Alcohol Service
- Changing beer kegs
Certification
- ServSafe Food Handler's Certification
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
Timeline
Beertender/Server
Delahunt Brewing/RŌM Beer Co.
05.2023 - Current
Shift Leader
Gelato Paradiso
04.2017 - 01.2023
No Degree -
Saddleback College
High School Diploma -
Aliso Niguel Highschool
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