Anna Thomas
Bordentown,NJ
Summary
Dynamic dog groomer with extensive experience at Petco, excelling in grooming best practices and customer service. Proven ability to build strong relationships with clients while ensuring pet safety and comfort. Skilled in animal handling and critical thinking, consistently enhancing client satisfaction and retention through exceptional care and attention to detail.
Overview
11
11
years of professional experience
Work History
Dog Groomer
Petco Animal Supplies Stores Inc.
10.2023 - Current
- Performed professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming/grinding, ear cleaning/plucking, and anal gland expression.
- Operate and maintained various grooming instruments including , clippers, blades, shears, brushes, dryers and bathing system.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Evaluate individual needs of each pet taking into consideration coat type, skin conditions, and temperament using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated clients on proper animal care and handling.
- Reset salon between appointments and disinfected equipment.
- Documented animals' weight, size, behavior and condition as well as preferred hair length and style in computer system.
- Kept kennels, tubs, grooming areas neat and clean.
- Monitored animals for behavioral problems or signs of health issues and communicated concerns to owners.
- Helped train, support and supervise entry level trainees in the absence of grooming salon leader.
Waitress/Counter Server
Jobstown Pizza and Grill
06.2015 - 09.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Track and send out food deliveries.
- Trained new wait staff
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Dog Bather and Grooming Apprentice
Barks And Bubbles Pet Salon
05.2023 - 10.2023
- Provided services such as bathing, drying, brushing, nail and ear care.
- Assisted groomers with prepping dogs for grooming services.
- Began training for haircuts by learning paw pad and sanitary trims as well as basic clipper work.
- Cleaned and sanitized grooming areas, tools and equipment.
- Comfort and handle dogs of all breeds, sizes and temperaments with care, patience, and compassion
- Communicate professionally with clients and coworkers
- Observed and digitally recorded concerning health, behaviors, potential allergies, and other grooming details to provide complete records on pets
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Documented animals' weight, size and condition in computer system for future reference.
- Assisted new hires in training for baths, blow outs, brushing and nails.
Professional Dog Walker/ Bathing Trainee
Green Leaf Pet Resort
07.2021 - 12.2021
- Followed optimal schedules for animals as set by owners or supervisors.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Provided dogs with exercise and fresh air to promote dog health.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Recorded activities to keep owners fully informed on pet exercise.
- Provided dogs with food, water, medicine , bedding and toys.
- Followed pet care instructions for dietary needs and medication regimens.
- Administer medication in a timely manner for a large facility.
- Quickly promoted to highest level of dog walking working with a large variety of breeds including local Police k-9s and international k-9 imports.
- Reset kennel rooms between appointments and disinfected equipment.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Walked dogs through facility to and from services such as daycare, training, swimming and grooming.
- Began training for grooming salon, learned basic bath and drying procedures.
- Filled in for Daycare attendees during breaks and call outs
- Worked overnight shifts for dogs in labor or with puppies to ensure safety of both mother and pups.
Pet Care Associate
Petsmart
07.2020 - 09.2020
- Responsible for the health and safety of variety on in store pets
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Performed basic wound care, administered medicine and other medical aid.
- Assisted customers with pet related products, questions or concerns.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated customers and staff on proper animal care and handling.
Amusement Ride Operator
Six Flags Great Adventure
08.2018 - 07.2020
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Monitored passengers and ride operations and enforced safety regulations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJSkills
- Customer service
- Relationship building
- Facility policies and procedures
- Verbal and written communication
- Safety precautions and measures
- Grooming best practices
- Pet waste removal
- Canine CPR
- Appointment scheduling
- Animal restraint
- Animal handling
- Kennel disinfection
- Feeding and watering
- Teamwork and collaboration
- Critical thinking
- Animal nutrition management
- Problem-solving aptitude
- Animal observations
- Physical stamina
- Animal grooming
Timeline
Dog Groomer
Petco Animal Supplies Stores Inc.
10.2023 - Current
Dog Bather and Grooming Apprentice
Barks And Bubbles Pet Salon
05.2023 - 10.2023
Professional Dog Walker/ Bathing Trainee
Green Leaf Pet Resort
07.2021 - 12.2021
Pet Care Associate
Petsmart
07.2020 - 09.2020
Amusement Ride Operator
Six Flags Great Adventure
08.2018 - 07.2020
Waitress/Counter Server
Jobstown Pizza and Grill
06.2015 - 09.2024
High School Diploma -
Northern Burlington County Regional High School