Anna Valentine
Columbus
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Gallo's Kitchen & Bar
Columbus
07.2024 - 05.2026
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Processed customer orders efficiently using POS system, minimizing wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of tables and dining area throughout shifts.
- Handled cash transactions accurately, balancing register at end of shifts.
- Addressed guest inquiries and concerns promptly to enhance satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Kitchen Social
Columbus
11.2019 - 07.2024
- Assisted in training new servers on menu items and service standards.
- Adapted to high-pressure situations during peak hours, maintaining service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Balboa/ Grandview Cafe
Columbus
05.2018 - 03.2020
Server
Old Bag Of Nails Pub
Columbus
04.2016 - 05.2018
Assistant Manager
Papa Johns
Columbus
01.2014 - 04.2016
- Led daily operations to ensure compliance with quality and safety standards.
- Trained and mentored new staff on operational procedures and best practices.
- Developed and implemented strategies to enhance customer service experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Clay High School
Portsmouth, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Food running
- Menu memorization
- High volume dining
- Allergy awareness
- Server training
- Multitasking Abilities
Timeline
Server
Gallo's Kitchen & Bar
07.2024 - 05.2026
Server
Kitchen Social
11.2019 - 07.2024
Server
Balboa/ Grandview Cafe
05.2018 - 03.2020
Server
Old Bag Of Nails Pub
04.2016 - 05.2018
Assistant Manager
Papa Johns
01.2014 - 04.2016
High School Diploma -
Clay High School