Anna Vasquez
Phoenix
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and oral. Skilled in active listening and analytical problem-solving. Able to understand customer needs and desires and provide tailored solutions to enhance their experience. Dedicated to building customer loyalty and satisfaction through service-oriented behaviors. Track record of achieving customer service satisfaction and retention goals over the past 3 years. Attentive team player who can think independently and act quickly to meet customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Gila River Casino
Chandler
07.2025 - 11.2025
Server
Olive Garden
Chandler
03.2025 - 10.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Resolved guest complaints promptly to enhance overall dining experience.
- Kept food service and preparation areas clean and neat.
- Processed credit card transactions, gift cards, and cash payments.
- Entered orders into computer system to coordinate with kitchen staff.
- Supported bussers with table-cleaning during high-volume shifts.
- Communicated professionally with customers, colleagues, and supervisors.
- Listened to guest needs and responded promptly for personalized service.
- Followed safety, sanitization and food handling guidelines.
Customer Senior Lead
Old Navy
Chandler
08.2024 - 02.2025
Sales Associate
Spirit Halloween
Laveen
10.2022 - 11.2022
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
- Informed customers of promotions and special offers to increase sales.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Monitored fitting rooms ensuring customers received assistance when required.
- Kept clean, organized, and well-stocked checkout areas.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled cash register transactions efficiently and accurately.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- I was able to make excellent sales during the high peak of the season.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Staff Member
Boys and Girls club of the Gila River Indian Community
Laveen
06.2022 - 07.2022
- Established positive relationships with the kids and other staff members.
- Maintained open communication with parents regarding daily experiences, achievements, or concerns involving their children.
- Participated in team-building activities to foster teamwork and collaboration.
- Ensured child safety by closely supervising indoor and outdoor playtime activities.
Education
Bachelor's degree - Medicine
Arizona State University
Tempe, AZHigh school diploma - General Studies
Betty Fairfax High School
Chandler, AZ, USAAssociates/ Diploma - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Time management skills
- Cash handling
- Team collaboration
- Guest engagement
- Cleaning and sanitizing
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Patience and empathy
Certification
Food Handler Certification
Pronouns
She/her
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Gila River Casino
07.2025 - 11.2025
Server
Olive Garden
03.2025 - 10.2025
Customer Senior Lead
Old Navy
08.2024 - 02.2025
Sales Associate
Spirit Halloween
10.2022 - 11.2022
Staff Member
Boys and Girls club of the Gila River Indian Community
06.2022 - 07.2022
Bachelor's degree - Medicine
Arizona State University
High school diploma - General Studies
Betty Fairfax High School
Associates/ Diploma - General Studies
Maricopa Community Colleges, South Mountain Community College