- Gardening
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Knitting and Crocheting
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Experimenting with different creative mediums, like clay, charcoal, and oil painting, to expand skills and techniques
Annabel Goodstal
Grand Rapids,MI
Summary
Proven ability to excel in high-pressure environments, as demonstrated at Longhorn Steakhouse and Luna of Ada, where I seamlessly managed guest relations and multitasking. Skilled in customer service and conflict resolution, I enhanced guest satisfaction and fostered positive relationships, leading to a noticeable improvement in customer loyalty and repeat business. Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
01.2024 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for steakhouse restaurant with social relevancy and intentionality.
Restaurant Hostess
Luna of Ada
05.2022 - 06.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained organized waitlist for busy times, ensuring efficient seating of guests.
- Effectively ran To Go station by packing, processing, and giving people their pick up orders.
- Prepared all chip flights and salsas at garm station.
Education
Associate of Arts - Fine Arts
Grand Rapids Community Collage
Grand Rapids, MI05.2026
High School Diploma -
Forest Hills Central
Grand Rapids, MI05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Personal presentation
- Relationship Building
- Table Bussing
- Payment Processing
- Judgment and Decision Making
Interests
Timeline
Restaurant Hostess
Longhorn Steakhouse
01.2024 - 04.2024
Restaurant Hostess
Luna of Ada
05.2022 - 06.2023
Associate of Arts - Fine Arts
Grand Rapids Community Collage
High School Diploma -
Forest Hills Central