Annabella Sapina
Escondido,CA
Summary
Seeking a part-time schedule in the hospitality setting. Enthusiastic Sales and Customer Service professional with expertise in communication and understanding of client needs. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
4
4
years of professional experience
Work History
Sales Representative
High Standards Abatement
01.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Enhanced social media presence with creative content and effective targeting.
Account Manager
Avid Acceptance LLC
06.2023 - 07.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service
Starbucks
03.2020 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Dental Hygiene
Palomar Community College
San Marcos, CA05.2026
High School Diploma -
San Pasqual High School
Escondido, CA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing Personality
References
- Josh Sandoval, Account Vice President, Avid Acceptance, (801) 660-9989
- Richter Trim, Owner/ Project Manager, High Standards Abatement, (541) 701-1115
Timeline
Sales Representative
High Standards Abatement
01.2024 - Current
Account Manager
Avid Acceptance LLC
06.2023 - 07.2024
Customer Service
Starbucks
03.2020 - 06.2023
Dental Hygiene
Palomar Community College
High School Diploma -
San Pasqual High School
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