Annabelle Emerton
Redmond,WA
Summary
Proven expertise in elevating customer experiences and fostering business loyalty, notably at Coho Café. Adept at relationship building and conflict resolution, I've successfully enhanced guest satisfaction and team efficiency. My innovative approach to event coordination at Pump It Up, combined with strong multitasking and interactive communication skills, drives positive outcomes and repeat business. I am hardworking and looking forward to a future in media of any sort with my multimedia journalism degree i am working towards at Washington State University.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Coho Café
02.2023 - 08.2023
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
Party Coordinator
Pump It Up
01.2022 - 01.2023
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Cultivated a positive work environment for team members by fostering open communication channels and encouraging collaborative problem-solving approaches.
- Kept up-to-date on industry trends and emerging technologies to provide clients with fresh ideas for their events, staying ahead of the competition.
- Maximized venue potential by creatively adapting spaces to suit various party sizes and themes while adhering to safety regulations.
Education
Bachelor of Arts - Journalism
Washington State University
Pullman, WA05-2027
Skills
- Customer service
- Strong multitasking
- Conflict resolution
- Relationship building
- Payment processing
- Social perceptiveness
- Interactive communication skills
- Social media strategy
Languages
French
Limited Working
Interests
- Fashion
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Music
- Adventure Travel
Timeline
Restaurant Hostess
Coho Café
02.2023 - 08.2023
Party Coordinator
Pump It Up
01.2022 - 01.2023
Bachelor of Arts - Journalism
Washington State University
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