Summary
Education
Work History
Skills
Overview
SoftwareEngineer
Alana Wallace

Alana Wallace

Oxford,MS

Summary

Management Information Systems student focused on supporting and enhancing technology operations. Excited to build a career in IT and make positive real-world contributions while further developing abilities. Prepared to apply knowledge and work experience to pursue a challenging new position.

Education

BBA - Management Information Systems

University of Mississippi
University, MS
05.2024

Work History

Manager and IT Director

Isotonics
Oxford, MS
05.2023 - Current
  • Assessed consumer needs, increasing program sales by identifying value-added services and products.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Sales Associate

Belk Department Store
Oxford, MS
04.2022 - 10.2022
  • Was the number one credit card producer in the store for two months and the number one email capturer for three months
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained current store, product and promotional knowledge to drive consistent sales.

Online Grocery Associate

Walmart
Grenada, MS
05.2021 - 08.2022
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Skills

  • Customer Service
  • Operations Management
  • Complex Problem Solving
  • Adaptable and Flexible
  • Effective Multitasking
  • Strong Interpersonal and Communication Skills
  • Programming Languages
  • Analytical Thinking and Problem Solving

Overview

3
3
years of professional experience
Alana Wallace