BBA - Management Information Systems
University of Mississippi
University, MS05.2024
Alana Wallace
Oxford,MS
Summary
Management Information Systems student focused on supporting and enhancing technology operations. Excited to build a career in IT and make positive real-world contributions while further developing abilities. Prepared to apply knowledge and work experience to pursue a challenging new position.
Education
Work History
Manager and IT Director
Isotonics
Oxford, MS
05.2023 - Current
- Assessed consumer needs, increasing program sales by identifying value-added services and products.
- Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Sales Associate
Belk Department Store
Oxford, MS
04.2022 - 10.2022
- Was the number one credit card producer in the store for two months and the number one email capturer for three months
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Online Grocery Associate
Walmart
Grenada, MS
05.2021 - 08.2022
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Answered incoming telephone calls to provide store, products, and services information.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Skills
- Customer Service
- Operations Management
- Complex Problem Solving
- Adaptable and Flexible
- Effective Multitasking
- Strong Interpersonal and Communication Skills
- Programming Languages
- Analytical Thinking and Problem Solving
Overview
3
3
years of professional experience