Anna Beth Hendrix
Saltillo,MS
Summary
Experienced veterinary professional with a strong background in hospital operations, team leadership, and client communication. Skilled in scheduling, training, records management, patient care, and vendor coordination. Focused on building efficient workflows, maintaining inventory, and supporting high-quality patient care.
Overview
8
8
years of professional experience
Work History
Practice Manager
Mill Village Animal Hospital
Tupelo, MS
09.2025 - Current
- Coordinated staff schedules, coverage, and time-off requests across hospital teams.
- Supervised client billing, invoices, and payment processing with care.
- Maintained medical records, forms, and hospital files for accuracy.
- Supported hiring, onboarding, and training for veterinary support staff.
- Monitored inventory, supplies, and ordering needs for clinic departments.
- Enforced hospital policies, safety practices, and service standards consistently.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
- Motivated staff by offering direction and providing constructive feedback.
- Consulted with clinicians to develop business strategy.
- Ensured compliance with relevant state laws governing healthcare practices.
Lead Hospital Veterinary Technologist
Cloverhaven Animal Hospital
Tupelo, MS
08.2024 - 08.2025
- Assisted veterinarians with exams, treatments, and restraint at Cloverhaven Animal Hospital
- Monitored anesthesia and recovered patients in surgical suite
- Collected blood, urine, and fecal samples for laboratory testing
- Prepared vaccines, medications, and treatment supplies for daily appointments
- Cleaned and sterilized exam rooms, instruments, and kennel areas
- Educated pet owners on medication use, home care, and follow-up visits
- Supported Cloverhaven Animal Hospital staff with triage and emergency intake
- Ordered supplies necessary for daily operations of the clinic.
- Prepared medications, vaccines and other pharmaceuticals as prescribed by veterinarian.
- Assisted with radiology, ultrasonography and sedated procedures.
- Monitored hospitalized patients for changes in condition or response to treatment.
- Educated clients on proper pet care including nutrition and preventative health care measures.
- Conducted physical exams on incoming animals.
- Operated diagnostic equipment such as X-ray machines and ultrasound devices.
- Provided pre-operative and post-operative care for animal patients.
- Performed laboratory tests including hematology, urinalysis and parasitology.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Tracked and scheduled follow-up appointments for animal treatment.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
Certified Veterinary Technologist
All Animal Hospital
Tupelo, MS
01.2022 - 08.2024
- Assisted veterinarians with examinations, treatments, and surgical procedures at All Animal Hospital.
- Collected blood, urine, and tissue samples for laboratory analysis.
- Monitored anesthesia and vital signs during surgical and dental care.
- Prepared exam rooms, surgical trays, and treatment areas for patient visits.
- Administered medications, vaccines, and fluid therapy under veterinary direction.
- Educated pet owners on home care, medication use, and recovery instructions.
- Supported boarding, grooming, and emergency care across All Animal Hospital services.
- Performed laboratory tests including hematology, urinalysis and parasitology.
- Administered anesthetics during surgical procedures.
- Assisted in emergency situations such as resuscitation attempts.
- Kept the work area clean and sanitized per hospital protocols.
- Educated clients on proper pet care including nutrition and preventative health care measures.
- Provided pre-operative and post-operative care for animal patients.
- Assisted with radiology, ultrasonography and surgical procedures.
- Prepared medications, vaccines and other pharmaceuticals as prescribed by veterinarian.
- Operated diagnostic equipment such as X-ray machines and ultrasound devices.
- Provided nursing care such as wound cleaning and bandaging.
- Dispensed medications to clients as needed according to veterinary prescriptions.
- Monitored hospitalized patients for changes in condition or response to treatment.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Obtained relevant health history and information from clients to maintain medical charts.
Lead Veterinary Technologist
Emerson Animal Hospital
West Point, MS
04.2019 - 01.2022
- Monitored anesthesia and assisted during surgery and dental procedures.
- Administered medications and vaccines under veterinarian direction.
- Recorded patient histories and updated medical charts accurately.
- Educated Emerson Animal Hospital clients on home care and medication use.
- Collected blood, urine or fecal samples for laboratory testing purposes.
- Prepared medications, vaccines and other pharmaceuticals as prescribed by veterinarian.
- Operated diagnostic equipment such as X-ray machines and ultrasound devices.
- Assisted in emergency situations such as resuscitation attempts.
- Ordered supplies necessary for daily operations of the clinic.
- Educated clients on proper pet care including nutrition and preventative health care measures.
- Assisted with radiology, ultrasonography and endoscopy procedures.
- Provided pre-operative and post-operative care for animal patients.
- Monitored hospitalized patients for changes in condition or response to treatment.
- Performed laboratory tests including hematology, urinalysis and parasitology.
- Provided nursing care such as wound cleaning and bandaging.
- Restrained and medicated exotic animals such as birds, reptiles, and pocket pets.
- Helped with reception and inventory when needed.
- Kept a log of controlled drugs.
Education
Bachelor of Science - Veterinary Technology
MSU College of Veterinary Medicine
Starkville, MS05-2019
Skills
- Practice management
- Inventory control
- Budget forecasting
- Veterinary operations
- Staff scheduling
- Records management
- Client relations
- Team leadership
- Conflict resolution
- Problem solving
- Policy implementation
- Payroll administration
- Employee operations
- Budgeting expertise
- Workflow efficiency
- Patient safety
- Certified in CPR/AED
- Multitasking capacity
Timeline
Practice Manager
Mill Village Animal Hospital
09.2025 - Current
Lead Hospital Veterinary Technologist
Cloverhaven Animal Hospital
08.2024 - 08.2025
Certified Veterinary Technologist
All Animal Hospital
01.2022 - 08.2024
Lead Veterinary Technologist
Emerson Animal Hospital
04.2019 - 01.2022
Bachelor of Science - Veterinary Technology
MSU College of Veterinary Medicine