Anna Grace Wilson
St. Catherine's Manor
Washington Court House,OH
6
years of professional experience
Business Office Manager with a proven track record at St. Catherine's Manor, excelling in financial administration and relationship building. Enhanced operational effectiveness through strategic planning and streamlined processes, contributing to a successful annual audit and improved patient satisfaction. Known for reliability and exceptional customer service in fast-paced environments.
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Work History
Business Office Manager
1 Year 11 Months- Oversaw daily operations to ensure compliance with healthcare regulations and organizational policies.
- Developed and implemented administrative procedures to improve operational effectiveness.
- Coordinated financial reporting, ensuring accuracy and timely submission of budgetary documents.
- Streamlined patient admission processes, enhancing overall service delivery and patient satisfaction.
- Facilitated communication between departments to support interdisciplinary collaboration in care delivery.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
- Monitored front areas so that questions could be promptly addressed.
Master Stylist
4 Years 9 Months- Provided expert consultations on hair, skin, and nail services to enhance client satisfaction.
- Executed advanced color treatments and styling techniques to achieve desired results for diverse clientele.
- Developed personalized beauty regimens aligning with clients' individual needs and preferences.
- Streamlined appointment scheduling processes, improving overall client flow and service efficiency.
- Implemented sanitation protocols ensuring compliance with health regulations and safety standards.
- Reduced appointment cancellations through effective communication with clients regarding scheduling changes or delays.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Increased salon revenue through upselling of premium products and treatments during appointments.
- Assisted management in promoting salon events and offerings through social media platforms, driving foot traffic into the salon.
Education
Trade Diploma
High School Diploma
Skills
Credit and collections
Relationship building
Document management
Financial administration
Office inventory oversight
Customer service
Strategic planning
Problem-solving
Time management
Reliability
Phone and email etiquette
Organizational skills
Microsoft office
Point Click Care
Cash Receipts
Professionalism
Timeline
Business Office Manager
St. Catherine's Manor
11.2024 - CurrentRead More
Master Stylist
Parolor West & Co.
02.2020 - 11.2024Read More
The Ohio State School of Cosmetology
Trade Diploma
Read More
Washington Senior High
High School Diploma
Read More