Anna Kate Pratt
Roanoke,VA
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Yarids Shoes and Accessories
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead Sales Associate
Trend Formals
12.2021 - 04.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Lifeguard
Spring Run Swim Club
05.2020 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Science - Hospitality Administration And Management
James Maddison University
Harrisonburg, VA05.2027
High School Diploma -
Cave Spring High School
Roanoke, VA05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Product Sales
- Listening Skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Yarids Shoes and Accessories
11.2023 - Current
Lead Sales Associate
Trend Formals
12.2021 - 04.2023
Lifeguard
Spring Run Swim Club
05.2020 - 08.2022
Associate of Science - Hospitality Administration And Management
James Maddison University
High School Diploma -
Cave Spring High School
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