Annalie Rodriguez Ricardo
Houston
Summary
Bilingual healthcare support professional experienced in patient scheduling, intake coordination, and patient-centered care. Skilled in EHR management, bilingual patient support, and communication in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Front Desk Medical Receptionist
Clinica Hispana Webster
Webster, TX
08.2025 - 05.2026
- Managed patient scheduling, intake coordination, and front-office operations in a fast-paced healthcare environment.
- Assisted Spanish-speaking patients with appointments, documentation, and general healthcare support.
- Maintained accurate patient records using Practice Fusion electronic health record (EHR) system.
- Managed multi-line phone communications and directed patient inquiries efficiently.
- Provided compassionate patient-centered support while maintaining organization, accuracy, and confidentiality.
Front Desk Medical Receptionist
Clinica Latina Irvington
Houston, TX
08.2024 - 08.2025
- Coordinated daily administrative operations and patient appointment workflow.
- Supported patients with medical documentation and registration processes.
- Communicated with patients regarding scheduling updates and clinic information.
- Maintained organized electronic patient records and data accuracy.
- Delivered professional bilingual support in a high-volume clinical setting.
Health Psychologist
University General Hospital, Cuba
Holguin, Cuba
07.2013 - 09.2022
- Provided psychological support and emotional guidance to patients with cardiovascular conditions and their families.
- Conducted psychological assessments to evaluate patients’ emotional well-being and coping needs.
- Developed educational interventions to promote healthier lifestyles and improve emotional well-being among cardiovascular patients.
- Collaborated within an interdisciplinary cardiovascular rehabilitation team to support comprehensive patient care and recovery.
Education
Associate of Science - Nursing
Interamerican University of Puerto Rico
Guayama, PR10-2027
Master of Arts - Educational Counseling
University of Holguin
Holguin, Cuba10-2020
AI Fluency: Framework & Foundations - Artificial Intelligence Fundamentals
Anthropic Education
05-2026
RBT 40-Hour Training Certificate - Behavioral Health
ABA 4 LOVE LLC
Florida, USA05-2024
Bachelor of Arts - Psychology
University of Medical Sciences of Holguin
Holguin, Cuba07-2013
Skills
- Bilingual Patient Support (English/Spanish)
- Patient Scheduling & Intake Coordination
- Electronic Health Records (EHR) Management
- Compassionate Communication & Healthcare Support
Timeline
Front Desk Medical Receptionist
Clinica Hispana Webster
08.2025 - 05.2026
Front Desk Medical Receptionist
Clinica Latina Irvington
08.2024 - 08.2025
Health Psychologist
University General Hospital, Cuba
07.2013 - 09.2022
Associate of Science - Nursing
Interamerican University of Puerto Rico
Master of Arts - Educational Counseling
University of Holguin
AI Fluency: Framework & Foundations - Artificial Intelligence Fundamentals
Anthropic Education
RBT 40-Hour Training Certificate - Behavioral Health
ABA 4 LOVE LLC
Bachelor of Arts - Psychology
University of Medical Sciences of Holguin