Annaliese Penrod
Princeton,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to helping clients and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Ensures the safety, health, and happiness of others at all times.
Overview
4
4
years of professional experience
Work History
Shift Manager/Key Holder
Spud Hut
09.2022 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Properly made customer orders in a timely matter, while ensuring cleanliness and consistency.
Childcare Assistant
Tracy's Toddler Care
05.2020 - 07.2021
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Princeton Community High School
Princeton, IN05.2023
Skills
- Technical skills
- Policy enforcement
- Organizational skills
- Quality assurance
- Decision making
- Task prioritization
- Time management
- Customer service
- Conflict resolution
Timeline
Shift Manager/Key Holder
Spud Hut
09.2022 - Current
Childcare Assistant
Tracy's Toddler Care
05.2020 - 07.2021
High School Diploma -
Princeton Community High School